IT Governance Blog on IT governance, risk management, compliance and information security.

Improving ITSM in your organisation will allow you to deliver a better quality of service, save money and win new business.

Until the end of March this toolkit comes with a free Cyber Security Assessment Tool. This quick and easy to use tool will enable you to identify which areas of your organisation are cyber secure and which are in need of attention. Read more >>>

This documentation toolkit will help you create the documentation and procedures to improve your ITSM whilst also helping you towards ISO20000 certification.

Buy the ITSM, ITIL® & ISO/IEC 20000 Documentation Toolkit today >>>

Are you available to join us for a free webinar?

Tomorrow Dan McLean, author of the ITSM Iron Triangle, is holding a free webinar entitled ‘Closing the Gap – Getting from Best Practice to Operational Success’.

Learn more and register here

On Thursday 29th March Shirley lacy and Jenny Dugmore host a free webinar on ITIL and the ITSM, ITIL & ISO20000 Toolkit.

Learn more and register here >>>

Ensuring you deliver excellent service to your customers is essential to the survival and continual improvement of your organisation.

This book will help you get to grips with implementing ISO20000, the international best practice standard for delivering IT service management.

An Introduction to ISO 20000 Series is the definitive introduction to the 2011 version of part one of ISO20000. It will help you understand how to achieve excellent IT Service Management within your organisation through alignment with the standard.

Meeting and exceeding your customer’s expectations is what will make your business succeed. ISO20000 can help you achieve this.

Start delivering excellent IT Service management today >>>

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“’As a companion to applying the standard, this guide is a must for service providers’
Sharon Taylor, President, Aspect Group Inc.”

Ensuring you deliver excellent service to your customers is essential to the survival and continual improvement of your organization.

This book will help you get to grips with implementing ISO20000, the international best practice standard for delivering IT service management.

An Introduction to ISO 20000 Series is the definitive introduction to the 2011 version of part one of ISO20000. It will help you understand how to achieve excellent IT Service Management within your organisation through alignment with the standard.

Meeting and exceeding your customer’s expectations is what will make your business succeed. ISO20000 can help you achieve this.

Start delivering excellent IT Service management today >>>

“The ITSM, ITIL & ISO20000 Toolkit is the perfect investment for organisations that want an optimal route to implementing service management best practice, to implementing ITIL and also to achieving ISO/IEC 20000 certification.”

Join users around the world who are easily and cost-effectively implementing IT Service Management with this toolkit.

Download a FREE demo version of this toolkit today >>

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This bundle consists of four essential guides for all IT Service Management professionals. Topics covered include:

• Principles and practice of IT service management (ITSM)
• ITSM tools – selection and implementation
• Green service management
• Organisational change

Buy this essential suite for all IT Service Management professionals >>

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This handbook is also an excellent choice if you’re looking to pass the ITIL 2011 Foundation exam. If you’re looking to buy in bulk, we also sell these handbooks in packs of 10.

Buy your copy today >>

Psst. If you didn’t get a chance to download our IT Service Management & ITIL Complete Beginner’s Guide, then you can still download it for free from here >>

More to explore:

• Do you want to be able to implement ISO 20000 into any organisation?
• Do you want to know the ins and outs of the ISO 20000 standard?
• Do you want the APMG-accredited ISO 20000 Practitioner Certificate?

If you answered yes to any of these questions above, and you hold the ISO 20000 Foundation Certificate or the ITIL® Foundation certificate, then take a look at our ISO/IEC 20000 Practitioner Course.

This is the next natural step for you to take in your career. This 3-day course is ideal for all IT(SM) consultants who wish to assist organisations when preparing for audit/certification to ISO/IEC 20000.

This 3-day training covers the interpretation and application of the ISO/IEC 20000 Standard and enables practitioners to develop the Service Management capability of an organisation and assess its readiness for certification.

It has a highly practical focus and enables delegates to be immediately effective in any ISO/IEC 20000 project.

Book on the February course date and save 30%! >>

Book on the February course date and save 30%! >>

More to explore:

ISO20000 Practitioner 27-29 Feb Was: £795:00 Now: £556.50

ISO27001 Foundation 21 Feb Was: £494.00 Now: £345.80

ISO27002 Foundation 23 Feb Was: £450 Now: £313.50

Find out how to get the ISO27001 Foundation course for free >>>

Buy a listed ITGP toolkit and receive a free ICT Strategy Toolkit!

ITGP Implementation Toolkits are unique and fit for purpose – they are designed to give you the knowledge and information you need to cost-effectively implement a management system or standard and accelerate organisational learning.

For a limited time our listed toolkits all come with a free ICT strategy toolkit

The ICT toolkit will help you address all of your ICT requirements for the year ahead, and what better time to do this than now, as business budgets are being allocated for the year.

View all the toolkits in this limited time offer >>>

The ITIL 2011 Lifecycle Publication Suite is the must have publication for anyone in IT Service Management (ITSM). After its 2011 range of updates and improvements, the ITIL Lifecycle Suite is now easier to read and understand.

All ITIL exams are now completely based on the 2011 version. Ensure you are up-to-date with the ITIL exams, your peers and the industry with ITIL 2011 Lifecycle Publication Suite.

IT Governance USA offer the ITIL Lifecycle Suite at one of the best prices on the web.

The Lifecycle suite is available in a variety of formats to suit your needs:

• Softcover
• Download
• Online Access
• Multi-user license

Ensure you’re up-to-date, order the 2011 Lifecycle Suite today >>>