IT Governance Blog on IT governance, risk management, compliance and information security.

Attitudes and behavior are the biggest barriers to making changes within an organisation. IT process implementation is no different. How do you do it? What is the key? What are the pitfalls?

The ITSM Iron Triangle: Incidents, Changes and Problems is an essential weekend read. Buy today in eBook format to unlock the secrets that will transform your ITIL management processes.

	The ITSM Iron Triangle: Incidents, Changes and Problems by Daniel McLean Price: £24.95Formats available for all major eReader devices.

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Implementing Service Quality based on ISO/IEC 20000 by Michael Kunas

ISO/IEC 20000: An introduction to the global standard for S…M… by David Clifford

Practical IT Service Management: A Concise Guide for Busy Executives by Thejendra BS

THE most comprehensive and up-to-date toolkit for IT Service Management is now available with £50 off – today only!!!

The ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit bridges a gap in the market by making IT Service Management easier to implement and improve. It makes an ITIL implementation and/or ISO/IEC 20000 certification easily achievable, especially for those service providers who are required to do so by their customers and Governments. This toolkit is completely up-to-date with the latest editions of ITIL 2011 and ISO/IEC 20000:2011.

This unique toolkit is developed by service management gurus Shirley Lacy and Jenny Dugmore, both specialists with a vast amount of practical experience within the field.

Buy this toolkit today and receive £50 off – ONLY FOR TODAY!!

ITSM, ITIL & ISO20000 Toolkit is the perfect investment for organisations that want an optimal route to implementing service management best practice, to implementing ITIL and also to achieving ISO/IEC 20000 certification. This is because it contains all the documents needed to kick start your IT Service Management project, making it quick, easy and cost-effective for you.

Buy this toolkit today and receive £50 off – ONLY FOR TODAY!!

	ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit by Shirley Lacy and Jenny Dugmore RRP: £495.00 Price: £445.00 You Save: £50.00

Buy this toolkit today and receive £50 off – ONLY FOR TODAY!!

This toolkit includes:

• IT SMS Overview – including what is ISO/IEC 20000 (project / staff training slides
• Model Service Management Policy.
• Implementation and improvement tools.
• Pre-written Service Management System Manual.
• Service Management Plan Template.
• Service Level Agreement Template.
• 100 pre-written policies, procedures, templates and guidance.
• Gap analysis/ISO/IEC 20000-1 Assessment tool.
• Guidance – how ITIL best practices support the ISO/IEC 20000-1:2011 requirements.

Buy this toolkit today and receive £50 off – ONLY FOR TODAY!!

Since we started distributing ITIL 2011 earlier this year, we have seen the demand for the ITIL 2011 Publication Suite increase significantly following positive reviews from IT Service Management experts.

ITIL 2011 is the new, updated version of the best-selling ITIL v3 set of best practice guidance for IT service management.

The five books that make up the ITIL 2011 Lifecycle Publication Suite are structured to be read as a five title series. Each builds on the work of the other, and there are multiple, detailed links between titles. These links have been enhanced and made clearer in the new 2011 versions.

The update has improved consistency, accessibility and usability of the core publications. The new books include coverage and descriptions of roles and responsibilities, improved process descriptions and are fully aligned with MSP®, M_o_R®, PRINCE2® and P3O®.

Definitions have also been standardised between the books and have been aligned with the glossary, being updated where necessary. Inconsistencies in content and structure have been removed. In Service Strategy particularly, explanations are made more straightforward and accessible.

Grab your copies of the ITIL 2011 Publication Suite >>

	ITIL (2011) Lifecycle Publication Suite RRP: €490.00 Price: €346.00 You Save:€144.00 Contains all 5 core updated titles including Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.

Large organisations such as the US Navy, NASA, the UK National Health Service (NHS), HSBC bank and Disney™ have all adopted ITIL in to their organisations.

Grab your copies of the ITIL 2011 Publication Suite >>

For many reasons, not every organisation can adopt all the elements of ITIL. This webinar will draw on elements that will help you recognise the key components for implementation. Our speaker, Malcolm Fry, will also give you essential pieces of advice that will allow you to succeed in a cost-effective implementation of ITILv3.

FREE WEBINAR – ITIL: Better LITE than never – Thursday 17th November, 4pm GMT

Register for the webinar now!

During the webinar, we’ll discuss:

• Why ITIL LITE makes sense
• Frameworks versus methodology
• A step guide to building your LITE version
• Categorising your ITIL components
• Selecting your ITIL components
• Applying Maturity levels
• Why a project based approach is the best way

See you there!

The Speaker

	Malcolm Fry Recently, Malcolm was a member of the ITIL Advisory Group (IAG) who were responsible for overseeing the development and publishing of ITIL v3 plus he was a mentor for the Service Transition book. In 2009 Malcolm was awarded the coveted Ron Muns Lifetime Achievement Award for his work in the IT Service Management arena. Malcolm is the author of many bestselling books on IT Service Management and has had numerous articles and papers published. He is regularly used as a source of information by technology journalists. Malcolm has written 6 ITIL focus booklets of which over 100,000 copies are now in circulation. His previous publications include ‘A step-by-step Guide to Building a CMDB’ and ‘Building an ITIL-Based Service Management Department’ while his latest publication ‘ITIL Lite’ was released early in 2010.

Register for the webinar now!

ITIL: Better LITE than never webinar is brought to you by IT Governance and is the second out of three in the series of our winter webinar series.

Upcoming webinars:

• PRINCE2 for Small Projects by Colin Bentley, Thursday 1st December, 4pm GMT

Register for both webinars now >>

Based on Malcolm Fry’s best-selling title, ITIL Lite: A Road Map to Full or Partial ITIL Implementation, this webinar will present, in-depth, a step-by-step guide to implementing full or partial ITIL within your organisation.

For many reasons, not every organisation can adopt all the elements of ITIL. This webinar will draw on elements that will help you recognise the key components for implementation. Malcolm will also give you essential pieces of advice that will allow you to succeed in a cost-effective implementation of ITILv3.

FREE WEBINAR – ITIL: Better LITE than never – Thursday 17th November, 4pm GMT

Register for the webinar now!

During the webinar, we’ll discuss:

• Why ITIL LITE makes sense
• Frameworks versus methodology
• A step guide to building your LITE version
• Categorising your ITIL components
• Selecting your ITIL components
• Applying Maturity levels
• Why a project based approach is the best way

See you there!

The Speaker

	Malcolm Fry Recently, Malcolm was a member of the ITIL Advisory Group (IAG) who were responsible for overseeing the development and publishing of ITIL v3 plus he was a mentor for the Service Transition book. In 2009 Malcolm was awarded the coveted Ron Muns Lifetime Achievement Award for his work in the IT Service Management arena. Malcolm is the author of many bestselling books on IT Service Management and has had numerous articles and papers published. He is regularly used as a source of information by technology journalists. Malcolm has written 6 ITIL focus booklets of which over 100,000 copies are now in circulation. His previous publications include ‘A step-by-step Guide to Building a CMDB’ and ‘Building an ITIL-Based Service Management Department’ while his latest publication ‘ITIL Lite’ was released early in 2010.

Register for the webinar now!

ITIL: Better LITE than never webinar is brought to you by IT Governance and is the second out of three in the series of our winter webinar series.

Upcoming webinars:

• PRINCE2 for Small Projects by Colin Bentley, Thursday 1st December, 4pm GMT

Register for both webinars now >>

Whether Foundation or Intermediate, these guides are crucial in helping you pass your ITIL exams. Both these books provide authoritative content (authored by the OGC) and a mock exam/sample questions with answers. These guides will help you pass your ITIL exams on your first try, saving you time and money.

Pass your ITIL exams with the official guides!

	Passing Your ITIL Foundation Exam, Second Edition Price: €23.00

	Passing Your ITIL Intermediate Exams Price: €34.95

Pass your ITIL exams with the official guides!