IT Governance Blog on IT governance, risk management, compliance and information security.

Buy the ITSM, ITIL & ISO/IEC20000 Toolkit and get a FREE Cyber Security Self Assessment Tool – Offer ends 5pm Friday 30th March.

The ITSM, ITIL & ISO/IEC 20000 Implementation Toolkit makes an ITIL implementation and/or ISO/IEC 20000 certification easily achievable by providing all the up-to-date documents, support and guidance you will need.

Buy before 5pm Friday and get a FREE Cyber Security Self Assessment Tool >>>

	ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit Price: $899

‘… a thought-provoking story, full of illustrations of the real-world conversations, objections, politics and emotions that pose the greatest challenges to successful ITSM implementations. This is an extremely quick read, and one I found hard to put down.’
Susan Schellhase, itSMF USA Member

The ITSM Iron Triangle: Incidents, Changes and Problems , is an innovative work of fiction that demonstrates how ITIL best practice can ensure the success of IT process implementation projects.

Based on real-life, incorporating up-to-date situations, the book offers vital strategies to implement the most important aspects of ITIL into your business and to tailor them to your organisation’s particular needs.

The ITSM Iron Triangle: Incidents, Changes and Problems (ebook) by Daniel McLean Price: £24.95 Also available in softcover and formats for all major eReader devices.

ITSM expert and author of the Iron Triangle Dan McLean held a webinar for us last week on ‘Closing the Gap – Getting the Best Practice to Operation Success.’

For this weekend only this book comes with the slides from Dan’s insightful webinar.

Order The ITSM Iron Triangle and read today >>>

Created by ITSM guru’s Shirley Lacy and Jenny Dugmore, the ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit has been specially designed to help organisations quickly deploy ITSM using ITIL best practices and prepare for ISO20000 certification.

	ITSM, ITIL, ISO20000 Documentation Toolkit Price: £495

The ITIL 2011 Lifecycle Suite is available to buy from IT Governance, for just  €346!

Authored by the Cabinet Office, this ITIL 2011 suite includes:

• Service Strategy,
• Service Design,
• Service Transition,
• Service Operation and
• Continual Service Improvement 

Buy your copy of the ITIL 2011 Lifecycle Publication Suite from IT Governance EU.

At www.itgovernance.eu we have the most comprehensive range of IT governance, risk management, compliance and best-practice books and toolkits in the world. We’re a friendly, professional, human customer service team (try telephoning us!) and ship to everywhere in the EU and EEA from our warehouse in Benelux.

Buy your ITIL 2011 Suite here>>

Passing your ITIL Foundation Exam – 2011 Edition has just been released from publishers TSO. This study guide is perfect for those studying for the ITIL 2011 Foundation exam.

The bestselling ITIL Foundation study guide on the market now updated for ITIL 2011!

Passing your ITIL Foundation Exam – 2011 Edition has been structured so that it is an easy to follow guide for those studying for the exam. It will help you develop an understanding of ITIL, IT service management and the principles and terminology assosicated with these subjects.

Including mind maps and unique ITIL Foundation exam questions and answers, this book will test your knowledge, whilst preparing you for the actual exam.

Author: The Cabinet Office

Publishers: TSO

Version: 2011 Edition

Price: €25.00

Buy your copy of Passing Your ITIL Foundation Exam – 2011 Edition >>

If you downloaded our guide last week, titled IT Service Management & ITIL® Complete Beginner’s Guide, and have had a chance to read through it, then you should now have a basic overview to what IT Service Management and ITIL is all about.

Although daunting subjects from the outset, both these topics are based on simple principles and are easier to digest when broken down.

The ITIL Foundation Handbook (Little ITIL) – 2011 Edition is the perfect accompaniment to those who found reading our guide useful. This handbook goes the next step in explaining IT Service Management and ITIL, breaking down the methodology and the framework so it is easily digestible.

	ITIL Foundation Handbook (Little ITIL) – 2011 Edition (Single Copies) Price: €12.50

ITIL (2011) Lifecycle Publication Suite

Creating and Driving Service Excellence: An Executive’s Guide to IT Service Management

A Dictionary of IT Service Management Terms, Definitions and Abbreviations – ITIL 2011 Edition

IT Governance has just released a new beginner’s guide which is free for all IT Service Management and ITIL® novices to download. Written in non-technical style, this guide will provide you with a concise overview to IT service management; a perfect starting point to those new to ITIL.

“Take a second to think about the organisation you’re working for. What happens if your Internet goes down? What do you do if your customers can’t access your website? Who do you call if you’ve forgotten your password to your email?

Nowadays, IT is an integral part of most modern organisations. Whether you use email to communicate with your customers, a server to allow you access to the Internet or a website to promote your brand, IT is at the core of many businesses. For those reasons, companies expect IT support to be available, responsive and to communicate regularly with them. Therefore, technology (IT) needs to be managed in such a way that it can meet the needs of customers……..” Read more

Download the ‘IT Service Management & ITIL: Complete Beginner’s Guide’ now >>

ITIL Foundation Handbook (2011)

ITIL (2011) Lifecycle Publication Suite

A Dictionary of IT Service Management Terms, Definitions and Abbreviations

The ITIL 2011 Lifecycle Publication Suite is the must have publication for anyone in IT Service Management (ITSM). After its 2011 range of updates and improvements, the ITIL Lifecycle Suite is now easier to read and understand.

All ITIL exams are now completely based on the 2011 version. Ensure you are up-to-date with the ITIL exams, your peers and the industry with ITIL 2011 Lifecycle Publication Suite.

IT Governance EU offers the ITIL Lifecycle Suite at one of the best prices on the web.

	ITIL (2011) Lifecycle Publication Suite RRP: €490.00 Price: €346.00 You Save: €144.00