IT Governance Blog on IT governance, risk management, compliance and information security.

The Lifecycle suite is available in a variety of formats to suit your needs:

• Softcover
• Download (Adobe eBook)
• Online Access
• Multi-user license

Ensure you’re up-to-date, order the 2011 Lifecycle Suite today >>>

The ITIL 2011 Lifecycle Publication Suite is the must have publication for anyone in IT Service Management (ITSM). After its 2011 range of updates and improvements, the ITIL Lifecycle Suite is now easier to read and understand.

All ITIL exams are now completely based on the 2011 version. Ensure you are up-to-date with the ITIL exams, your peers and the industry with ITIL 2011 Lifecycle Publication Suite.

IT Governance USA offer the ITIL Lifecycle Suite at one of the best prices on the web.

The Lifecycle suite is available in a variety of formats to suit your needs:

• Softcover
• Download
• Online Access
• Multi-user license

Ensure you’re up-to-date, order the 2011 Lifecycle Suite today >>>

Effective management, process and procedure documentation are essential when implementing trouble-free IT Service Management.

The ITSM, ITIL & ISO/IEC 20000 Implementation toolkit will make IT Service Management easier to implement and improve, containing all the documents needed for a straightforward, rapid deployment approach that will maximise benefits and minimise delays and costs.

Download this toolkit today and get a free ICT strategy toolkit >>

The ICT Strategy Toolkit helps you through the process of creating an ICT strategy which; helps satisfy customers, enables staff to perform better, delivers tangible business value and drives down costs. This toolkit will be perfect for helping you manage your budget in the new financial year.

Download the ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit today and get the ICT strategy toolkit free. Offer ends soon! >>

The ITIL® Foundation Handbook – ITIL 2011 Edition is now available to buy from IT Governance Ltd to help you prepare for and pass the exam at the first attempt.

Written in partnership with itSMF International, the professional body representing service management individuals – this guide covers the following:

• The ITIL Service Lifecycle – the Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement
• The terms and abbreviations used within ITIL and ITSM
• The structure of the ITIL qualification scheme

Buy your copy today >>>

Key features and benefits:

• Fully aligned with the 2011 version of ITIL and the 2011 Foundation syllabus. This pocket guide is a bang up-to-date study resource.
• Functions as an ideal introduction to ITIL and ITSM, as well as a quick desk reference for qualified practitioner and managers.
• Written in plain English, the information within this pocket guide is easy to understand – speeding up the learning process.
• References relevant sections of the core manuals, this enables you to delve deeper during your studies should you wish by cross-referencing this pocket guide with the core manuals.

Buy your copy today >>>

“Organisations that don’t allow staff access to social networking websites risk alienating the next generation of workers”
Support World Magazine

Those service desk managers who don’t allow their team to use social media could be missing a trick. Nowadays, customers often relay feedback of the company/service desk using social media. If you have a presence on social media then you are more likely to measure customer satisfaction. In SDI’s recent ‘UK Service Desk Benchmarking Report’, Daniel Wood (author) found that 17% of respondents did not measure customer satisfaction. This is alarming, given that many service desks measure their success due to feedback and perceptions from their customers. Using social media as a tool to gain customer feedback is a great way of getting responsive answers. Read more on this article>>

Use social media in your service desk team to your advantage with the Social Media Governance toolkit. The Social Media Toolkit helps organisations create an effective governance structure around their social media activities. Social media is, for many organisations, a critical part of how they speak to customers, partners and stakeholders; for others, social media is a dangerous distraction.

Dealing effectively with social media requires a joined-up approach that is aligned with the objectives and risk appetite of the business – a governance approach.

See the advantages social media can bring with this toolkit >>

See the advantages social media can bring with this toolkit >>

Over the past year, ITIL has undergone a range of updates to accommodate users’ feedback and suggestions for improvement. The ITIL 2011 Lifecycle Publication Suite is now easier to read and understand and has resolved errors and inconsistencies in the content.

Since the 1st January 2012, the new set of ITIL exams are now fully aligned with the 2011 version of the syllabus documents and will reference material only from ITIL 2011.

Ensure you are up-to-date with the ITIL exam board, your peers, and the industry with the ITIL 2011 Lifecycle Publication Suite

Order yours today >>>

The publications in the suite are: ITIL Service Strategy, ITIL Service Design, ITIL Service Transition, ITIL Service Operation and ITIL Continual Service Improvement.

ITIL 2011 Options:

This suite comes in a variety of formats, all of which are available from IT Governance Ltd. You can buy this suite in softcover (paperback) format, or save on shipping and download the suite today in PDF format. ITIL 2011 is also available via online access where you can easily navigate round the publications with the ability to bookmark pages of your choice. Alternatively, if you want each of your core ITSM staff to access the ITIL 2011 content, a multiuser licence is often a more cost-effective solution.

Undecided?

If you are undecided about the ITIL 2011 publications then fear not; IT Governance is here to help. We’ve enrolled our good friend Ian Clayton, author of USMBOK and world-renowned ITSM professional to help make up your mind. Written and presented by Ian himself, he gives his frank and honest opinion on the ITIL 2011 updates in a series of YouTube videos, posted on our channel.

Quick links to these ITIL videos:

• ITIL 2011 Update: Service Strategy
• ITIL 2011 Update: Service Design
• ITIL 2011 Updates: Service Transition
• ITIL 2011 Updates: Service Operation
• ITIL 2011 Updates: Continual Service Improvement

Ensure you are up-to-date with the ITIL exam board, your peers, and the industry with the ITIL 2011 Lifecycle Publication Suite.

Order yours today >>>