Posts Tagged ‘ITIL’

Fantastic price on the ITIL 2011 Lifecycle Publication Suite

February 6th, 2012 by

The ITIL 2011 Lifecycle Publication Suite is the must have publication for anyone in IT Service Management (ITSM). After its 2011 range of updates and improvements, the ITIL Lifecycle Suite is now easier to read and understand.

All ITIL exams are now completely based on the 2011 version. Ensure you are up-to-date with the ITIL exams, your peers and the industry with ITIL 2011 Lifecycle Publication Suite.

IT Governance EU offers the ITIL Lifecycle Suite at one of the best prices on the web.

ITIL (2011) Lifecycle Publication Suite ITIL (2011) Lifecycle Publication Suite

RRP: €490.00
Price: €346.00
You Save: €144.00

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The Lifecycle suite is available in a variety of formats to suit your needs:

Ensure you’re up-to-date, order the 2011 Lifecycle Suite today >>>

Fantastic price on the ITIL 2011 Lifecycle Publication Suite

February 6th, 2012 by

The ITIL 2011 Lifecycle Publication Suite is the must have publication for anyone in IT Service Management (ITSM). After its 2011 range of updates and improvements, the ITIL Lifecycle Suite is now easier to read and understand.

All ITIL exams are now completely based on the 2011 version. Ensure you are up-to-date with the ITIL exams, your peers and the industry with ITIL 2011 Lifecycle Publication Suite.

IT Governance USA offer the ITIL Lifecycle Suite at one of the best prices on the web.

ITIL Lifecycle Suite 2011 ITIL Lifecycle Suite 2011

RRP: $775.00
Price: $525.00
You save: $250

Learn more

Buy Now

     

The Lifecycle suite is available in a variety of formats to suit your needs:

Ensure you’re up-to-date, order the 2011 Lifecycle Suite today >>>

The trouble-free & rapid deployment approach towards IT Service Management

February 6th, 2012 by

Effective management, process and procedure documentation are essential when implementing trouble-free IT Service Management.

The ITSM, ITIL & ISO/IEC 20000 Implementation toolkit will make IT Service Management easier to implement and improve, containing all the documents needed for a straightforward, rapid deployment approach that will maximise benefits and minimise delays and costs.

Download this toolkit today and get a free ICT strategy toolkit >>

ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit (Download) ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit (Download)

Price: £495.00

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Buy this toolkit before the end of February and get a free ICT strategy toolkit.

     

The ICT Strategy Toolkit helps you through the process of creating an ICT strategy which; helps satisfy customers, enables staff to perform better, delivers tangible business value and drives down costs. This toolkit will be perfect for helping you manage your budget in the new financial year.

Download the ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit today and get the ICT strategy toolkit free. Offer ends soon! >>

New: ITIL® Foundation Handbook 2011 Edition – Out Now!

January 31st, 2012 by

The ITIL® Foundation Handbook – ITIL 2011 Edition is now available to buy from IT Governance Ltd to help you prepare for and pass the exam at the first attempt.

Written in partnership with itSMF International, the professional body representing service management individuals – this guide covers the following:

  • The ITIL Service Lifecycle – the Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement
  • The terms and abbreviations used within ITIL and ITSM.
  • The structure of the ITIL qualification scheme

Buy your copy today >>

ITIL Foundation Handbook (Little ITIL) - ITIL 2011 Edition (Single Copies) ITIL Foundation Handbook (Little ITIL) – ITIL 2011 Edition (Single Copies)
Published by TSO

Price: €12.50

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Key Features and Benefits

  • Fully aligned with the 2011 version of ITIL and the 2011 Foundation syllabus. This pocket guide is a bang up-to-date study resource.
  • Functions as an ideal introduction to ITIL and ITSM, as well as a quick desk reference for qualified practitioner and managers.
  • Written in plain English, the information within this pocket guide is easy to understand – speeding up the learning process.
  • References relevant sections of the core manuals, this enables you to delve deeper during your studies should you wish by cross-referencing this pocket guide with the core manuals.

Buy your copy today >>

New: ITIL® Foundation Handbook 2011 Edition – Out Now

January 31st, 2012 by

The ITIL® Foundation Handbook – ITIL 2011 Edition is now available to buy from IT Governance Ltd to help you prepare for and pass the exam at the first attempt.

Written in partnership with itSMF International, the professional body representing service management individuals – this guide covers the following:

  • The ITIL Service Lifecycle – the Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement
  • The terms and abbreviations used within ITIL and ITSM
  • The structure of the ITIL qualification scheme

Buy your copy today >>>

ITIL Foundation Handbook (Little ITIL) - ITIL 2011 Edition ITIL Foundation Handbook (Little ITIL) – ITIL 2011 Edition


Price: $19.00

Learn more

Buy Now

     

Key features and benefits:

  • Fully aligned with the 2011 version of ITIL and the 2011 Foundation syllabus. This pocket guide is a bang up-to-date study resource.
  • Functions as an ideal introduction to ITIL and ITSM, as well as a quick desk reference for qualified practitioner and managers.
  • Written in plain English, the information within this pocket guide is easy to understand – speeding up the learning process.
  • References relevant sections of the core manuals, this enables you to delve deeper during your studies should you wish by cross-referencing this pocket guide with the core manuals.

Buy your copy today >>>

Unlock the secrets that will transform your ITIL management processes.

January 27th, 2012 by

Attitudes and behavior are the biggest barriers to making changes within an organisation. IT process implementation is no different. How do you do it? What is the key? What are the pitfalls?

The ITSM Iron Triangle: Incidents, Changes and Problems is an essential weekend read. Buy today in eBook format to unlock the secrets that will transform your ITIL management processes.

The ITSM Iron Triangle: Incidents, Changes and Problems The ITSM Iron Triangle: Incidents, Changes and Problems
by Daniel McLean

Price: £24.95Formats available for all major eReader devices.

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More to explore …

Implementing Service Quality based on ISO/IEC 20000
Implementing Service Quality based on ISO/IEC 20000
by Michael Kunas

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ISO/IEC 20000: An introduction to the global standard for service management
ISO/IEC 20000: An introduction to the global standard for S…M…
by David Clifford

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Practical IT Service Management: A Concise Guide for Busy Executives
Practical IT Service Management: A Concise Guide for Busy Executives
by Thejendra BS

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How strict are you with your service desk team on the topic of social media?

January 26th, 2012 by

“Organisations that don’t allow staff access to social networking websites risk alienating the next generation of workers”
Support World Magazine

Those service desk managers who don’t allow their team to use social media could be missing a trick. Nowadays, customers often relay feedback of the company/service desk using social media. If you have a presence on social media then you are more likely to measure customer satisfaction. In SDI’s recent ‘UK Service Desk Benchmarking Report’, Daniel Wood (author) found that 17% of respondents did not measure customer satisfaction. This is alarming, given that many service desks measure their success due to feedback and perceptions from their customers. Using social media as a tool to gain customer feedback is a great way of getting responsive answers. Read more on this article>>

Use social media in your service desk team to your advantage with the Social Media Governance toolkit. The Social Media Toolkit helps organisations create an effective governance structure around their social media activities. Social media is, for many organisations, a critical part of how they speak to customers, partners and stakeholders; for others, social media is a dangerous distraction.

Dealing effectively with social media requires a joined-up approach that is aligned with the objectives and risk appetite of the business – a governance approach.

See the advantages social media can bring with this toolkit >>

Social Media Governance Toolkit Social Media Governance Toolkit

Price: €235.95

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See the advantages social media can bring with this toolkit >>

New stats reveal greater optimism in the IT service management industry

January 23rd, 2012 by

84% of respondents from SDI’s latest ‘UK Service Desk Benchmarking Report’ show that many service desk managers plan to maintain the levels of their current headcounts or increase them over the next year. This shows that at a time when the UK economy is taking a downturn, these finding induce a feeling of relief and optimism.

The report goes on to suggest that service desk managers are committed to ensuring their service desks are adequately staffed and that the service desk is able to obtain – and justify – budget to increase headcount, which is a significant finding.

Source: Support World Magazine

Make your service desk run as efficiently and cost-effectively as possible with the ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit. This toolkit bridges a gap in the market by making IT service management easier to implement and improve, cutting down your costs and reducing overheads.

ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit (Download) ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit (Download)

Price: £495.00

Learn more

Buy Now

     

Special offer: Buy this toolkit before the end of January and receive a voucher for 15% off any ITG training course!

We recommend using your voucher for the ISO/IEC 20000 Practitioner Certificate Course, in London. It prepares the IT practitioner or ISO20000 project manager to implement ISO/IEC 20000 in their organisation, covering the interpretation and application of the ISO/IEC 20000 Standard. This course leads to the APMG-accredited ISO 20000 Practitioner Certificate; the exam is administered on the final day of the course. Find out more >>

Buy this toolkit today and receive 15% off any ITG training course >>

PSI awarded $96M contract for employing ITIL® and IT Service Management processes and methodologies

January 16th, 2012 by

PSI, a provider of information technology solutions and services has been awarded a $96 million, five-year contact for providing  high-quality code maintenance services for DHSS.

Under the contract, PSI will provide system analysis and code maintenance by employing established ITIL based processes and methodologies.

“We look forward to leveraging our ITIL expertise and continuing to provide this important customer with quality IT services results,” said PSI Chief Health Information Officer, Michael Snyder.

Implementing ITIL into your business can offer users a huge range of benefits that include:

  • Improved IT services
  • Reduced costs
  • Improved customer satisfaction
  • Improved productivity

ITIL (Information Technology Infrastructure Library) is a set of best IT Service Management practices which have been adopted globally, making ITIL the most widely accepted approach to IT service management in the world. ITIL provides best practice guidance on how to manage IT infrastructure so as to streamline IT services in line with business expectations. 

In our ITIL section, you can find  the ITIL 2011 Lifecycle Publication Suite which is a set of 5 core titles which ITIL is based upon. These are the latest publications of the ITIL suite.

View more information on ITIL here >>

Not yet convinced about ITIL 2011?

January 10th, 2012 by

Over the past year, ITIL has undergone a range of updates to accommodate users’ feedback and suggestions for improvement. The ITIL 2011 Lifecycle Publication Suite is now easier to read and understand and has resolved errors and inconsistencies in the content.

Since the 1st January 2012, the new set of ITIL exams are now fully aligned with the 2011 version of the syllabus documents and will reference material only from ITIL 2011.

Ensure you are up-to-date with the ITIL exam board, your peers, and the industry with the ITIL 2011 Lifecycle Publication Suite

Order yours today >>>

ITIL Lifecycle Publication Suite ITIL Lifecycle Publication Suite (Updated 2011 Softcover Version)
by OGC

RRP: $775
Price: $525
You Save: $250

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The publications in the suite are: ITIL Service Strategy, ITIL Service Design, ITIL Service Transition, ITIL Service Operation and ITIL Continual Service Improvement.

ITIL 2011 Options:

This suite comes in a variety of formats, all of which are available from IT Governance Ltd. You can buy this suite in softcover (paperback) format, or save on shipping and download the suite today in PDF format. ITIL 2011 is also available via online access where you can easily navigate round the publications with the ability to bookmark pages of your choice. Alternatively, if you want each of your core ITSM staff to access the ITIL 2011 content, a multiuser licence is often a more cost-effective solution.

Undecided?

If you are undecided about the ITIL 2011 publications then fear not; IT Governance is here to help. We’ve enrolled our good friend Ian Clayton, author of USMBOK and world-renowned ITSM professional to help make up your mind. Written and presented by Ian himself, he gives his frank and honest opinion on the ITIL 2011 updates in a series of YouTube videos, posted on our channel.

Quick links to these ITIL videos:

Ensure you are up-to-date with the ITIL exam board, your peers, and the industry with the ITIL 2011 Lifecycle Publication Suite.

Order yours today >>>