IT Governance Blog on IT governance, risk management, compliance and information security.

‘As a companion to applying the standard, this guide is a must for service providers’
Sharon Taylor, President, Aspect Group Inc

	Introduction to the ISO/IEC 20000 Series: IT Service Management by Jenny Dugmore and Shirley Lacy Price: €55.00

ITIL (2011) Lifecycle Publication Suite

ISO20000 Standard (Both Main Parts)

ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit

Whether you’re implementing IT Service Management, ITIL® or seeking ISO 20000 certification within your organisation, the ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit will provide you with all the documents and template guidance you will need to successfully achieve your goals.

	ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit Download your free demo version here >>

ISO/IEC 20000: An introduction to the global standard

ISO20000 Standard (Both Main Parts)

Introduction to the ISO/IEC 20000 Series

If you already have the updated version of the ITIL 2011 Lifecycle Publication Suite, then we recommend that your next purchase would be the itSMF Book Suite.

From itSMF International, this bundle includes all the very latest best-practice information for service management professionals.

itSMF (IT Service Management Forum) consists of 53 chapters worldwide and is the only independent and internationally recognised forum for IT Service Management professionals. itSMF are well known for their dedication to provide not-for-profit resources, events and an exclusive global network.

Therefore, the itSMF Book Suite is a must-have for budding service management professionals, as it contains authoritative, informative and up-to-date information.

	itSMF Book Suite by itSMF International RRP: €166.35 Price: €159.95 You Save: €6.40

Greening Service Management by itSMF International

Creating and Driving Service Excellence by itSMF International

Balanced Diversity – A Portfolio Approach to Organisational Change by itSMF International

If you downloaded our guide last week, titled IT Service Management & ITIL® Complete Beginner’s Guide, and have had a chance to read through it, then you should now have a basic overview to what IT Service Management and ITIL is all about.

Although daunting subjects from the outset, both these topics are based on simple principles and are easier to digest when broken down.

The ITIL Foundation Handbook (Little ITIL) – 2011 Edition is the perfect accompaniment to those who found reading our guide useful. This handbook goes the next step in explaining IT Service Management and ITIL, breaking down the methodology and the framework so it is easily digestible.

	ITIL Foundation Handbook (Little ITIL) – 2011 Edition (Single Copies) Price: €12.50

ITIL (2011) Lifecycle Publication Suite

Creating and Driving Service Excellence: An Executive’s Guide to IT Service Management

A Dictionary of IT Service Management Terms, Definitions and Abbreviations – ITIL 2011 Edition

IT Governance has just released a new beginner’s guide which is free for all IT Service Management and ITIL® novices to download. Written in non-technical style, this guide will provide you with a concise overview to IT service management; a perfect starting point to those new to ITIL.

“Take a second to think about the organisation you’re working for. What happens if your Internet goes down? What do you do if your customers can’t access your website? Who do you call if you’ve forgotten your password to your email?

Nowadays, IT is an integral part of most modern organisations. Whether you use email to communicate with your customers, a server to allow you access to the Internet or a website to promote your brand, IT is at the core of many businesses. For those reasons, companies expect IT support to be available, responsive and to communicate regularly with them. Therefore, technology (IT) needs to be managed in such a way that it can meet the needs of customers……..” Read more

Download the ‘IT Service Management & ITIL: Complete Beginner’s Guide’ now >>

ITIL Foundation Handbook (2011)

ITIL (2011) Lifecycle Publication Suite

A Dictionary of IT Service Management Terms, Definitions and Abbreviations

Have you ever worked on a project where you were asked to help to drive a team or an organization from one reality to a new reality? This might be the implementation of a new IT system. It may be asking IT to work in a new way by adopting IT Service Management. In other cases, IT is changing the interaction with the business. Frequently the business is requiring a new reality from IT.

Reading Changing the IT Leader’s Mindset provides the opportunity for the reader to explore IT transformation. The book is divided into two parts. The first part outlines how organizations are changing. The authors also explore the characteristics of transformational leadership vs. transactional leadership. The premise is that while transactional leaders are effective at sustaining, they are often not able to effectively lead change in an organization. Conversely, transformational leaders have the skills to help to drive sustaining change through the organization and through IT.

In the second part of the book, Chatham and Sutton focus on how our IT leaders can be more effective communicators and leaders of change. This includes concepts of changing the way that we think and talk about work and changing our conversations to be more future-focused. I found particular value in the section on how communication styles vary by individual and changing the way that we communicate can improve the outcomes of our discussions.

This is one of the best ITG Books that I have read. While reading the book, I considered situations that I have faced from new perspectives. I asked myself critical questions regarding my leadership style. Best of all, I shared bits and pieces with my team leading to not only my personal growth, but the growth of my team.

Click here to purchase this book >>

Attitudes and behavior are the biggest barriers to making changes within an organisation. IT process implementation is no different. How do you do it? What is the key? What are the pitfalls?

The ITSM Iron Triangle: Incidents, Changes and Problems is an essential weekend read. Buy today in eBook format to unlock the secrets that will transform your ITIL management processes.

	The ITSM Iron Triangle: Incidents, Changes and Problems by Daniel McLean Price: £24.95Formats available for all major eReader devices.

More to explore …

Implementing Service Quality based on ISO/IEC 20000 by Michael Kunas

ISO/IEC 20000: An introduction to the global standard for S…M… by David Clifford

Practical IT Service Management: A Concise Guide for Busy Executives by Thejendra BS