IT Governance Blog on IT governance, risk management, compliance and information security.

Are you implementing IT service management within your organisation?

Do you want a quick route to achieving ISO 20000 certification?

Do you want a rapid deployment approach that will maximise benefits and minimise delays and costs?

If the answer to any of these questions is yes, then you should invest in the ITSM toolkit. It will accelerate your implementation project and, until Friday 25th November, you can save £50 on this toolkit.

	ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit RRP: £495.00 Price: £445 You Save: £50.00

This toolkit contains essential pre-written documents, templates and guidance on how to adopt ITIL within your organisation and how to prepare for ISO20000 certification.

The ITSM, ITIL & ISO20000 toolkit is particularly useful to:

• Organisations that must deliver quality services whilst meeting governance, regulatory and legal requirements
• Organisations that can benefit from improved services and service management
• Managers, consultants and implementers that want a quick and effective approach to setting up, implementing and improving service management
• Assessors and auditors who are to review or audit a service management capability or service management system against the requirements of ISO/IEC 20000-1
• Projects that need to deliver IT enabled services underpinned by effective service management
• Users of ISO/IEC 20000-5 that need to understand the implementation requirements of the 2011 edition of ISO/IEC 20000-1.

Order this toolkit, accelerate your ITSM or ITIL project and save £50 >>>

What is ISO 20000?

ISO 20000 is the international IT Service Management Standard. It allows companies to demonstrate excellence and prove best practice in IT management. This standard will make sure your organisation’s IT service management processes are aligned with the needs of the business, and with the international best practice. It is broadly aligned with, and draws strongly on, ITIL.

How can ISO 20000 benefit your organisation?

Complying with this standard will help you:

• Benchmark how you deliver managed services
• Measure service levels and assess their performance
• Reduce costs
• Align your services and business strategy
• Enhance your company’s reputation
• Give you a competitive advantage

Gain a competitive advantage for your business by implementing ISO 20000 with the ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit. This toolkit helps organisations implement service management and uses ITIL® practices to prepare for successful ISO/IEC 20000 certification. It will help organisations avoid costly trial-and-error dead-ends, and ensure everything is covered by using current ITIL best practices.

Gain a competitive advantage for your business by implementing ISO 20000 with this cost-effective toolkit! >>

	ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit Price: €575.95

Gain a competitive advantage for your business by implementing ISO 20000 with this cost-effective toolkit! >>

For comprehensive coverage of the ISO 20000 standard and implementation, order the ISO 20000 Implementation Suite today. It contains two books on implementation, the core main parts of the ISO20000 standard and a toolkit of documentation templates.

We all know that ITIL can be a complicated framework to adopt – there are so many different aspects to ITIL that you need to control in order for successful implementation. So how is this made possible?

To make ITIL implementation easier, try our ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit. This toolkit makes an ITIL adoption and/or ISO/IEC 20000 certification easily achievable and is completely up-to-date with the latest editions of ITIL 2011 and ISO/IEC 20000:2011.

	ITSM, ITIL® & ISO20000 Toolkit Price: $899
	This is the comprensive and up-to-date toolkit on the market

The toolkit helps organisations implement service management and, using ITIL® practices, will prepare you for successful ISO/IEC 20000 certification.

The benefits of this toolkit include:

• Makes ITIL implementation easy and less time-consuming
• Developed by service management gurus Shirley Lacy and Jenny Dugmore
• Minimise delays and costs
• Integrates ISO/IEC 20000 requirements with ITIL 2011 best practices
• Contains 100 pre-written policies, procedures and templates
• Provides a gap analysis assessment tool
• Provides useful guidance on how to implement ITIL, along with supporting manuals

This toolkit will help you avoid costly trial-and-error dead ends and also features our unique 12 months drafting support and automatic updates.

Save time and money and find the optimal route to adopting ITIL and achieving ISO20000 certification with this toolkit >>

You may also be intersted in…

A Managers Guide to Service Management, 6th Edition	Introduction to the ISO/IEC 20000 Series: IT Service Management	ISO20000 (ISO 20000) Both Main Parts (Hardcopy)

Just launched, this ISO20000 Implementation Suite contains everything you need to implement a service management system (SMS).

We’ve bundled together a suite of products that are perfect for those that are implementing an SMS within their organisation and are looking to become ISO20000-certified. It includes two books to aid implementation, the two core parts of the ISO20000 standard (parts 1 and 2), and THE toolkit of documentation templates developed by service management gurus Shirley Lacy and Jenny Dugmore:

• A Manager’s Guide to Service Management, Sixth Edition (Softcover):- A comprehensive introduction to the principles and practice of service management.
• Introduction to the ISO/IEC 20000 Series: IT Service Management (Softcover):- An introduction to the 2011 version of ISO/IEC 20000-1:2011.
• ISO/IEC 20000 (Both Main Parts, Hardcopy):- both the main parts of the ISO/IEC 20000 standard, including the 2011 version of Part 1.
• ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit (CD-ROM):- A CD-ROM chock-full of documentation templates for implementing ISO20000 or adopting ITIL principles within your organisation.

This suite of products contains everything you need to implement ISO20000 in to your organisation; a cost-effective, all-in-one solution!

Order this all-in-one ISO20000 Implementation Suite today!

	ISO20000 Implementation Suite RRP: £788.88 Price: £729.95 You Save: £58.05

Order this all-in-one ISO20000 Implementation Suite today!

We all know that ITIL can be a complicated framework to adopt – there are so many different aspects to ITIL that you need to control in order for successful implementation. So how is this made possible?

To make ITIL implementation easier, try our ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit. This toolkit makes an ITIL implementation and/or ISO/IEC 20000 certification easily achievable and is completely up-to-date with the latest editions of ITIL 2011 and ISO/IEC 20000:2011.

	ITSM, ITIL® & ISO20000 Toolkit RRP: £495.00 Price: £445.00 You Save: £50.00

The toolkit helps organisations implement service management and, using ITIL® practices, will prepare you for successful ISO/IEC 20000 certification.

The benefits of this toolkit include:

• Makes ITIL implementation easy and less time-consuming
• Developed by service management gurus Shirley Lacy and Jenny Dugmore
• Minimise delays and costs
• Integrates ISO/IEC 20000 requirements with ITIL 2011 best practices
• Contains 100 pre-written policies, procedures and templates
• Provides a gap analysis assessment tool
• Provides useful guidance on how to implement ITIL, along with supporting manuals
• Read more

This toolkit will help you avoid costly trial-and-error dead ends and also features our unique 12 months drafting support and automatic updates.

The ITSM, ITIL & ISO20000 Toolkit is the perfect investment for organisations that want an optimal route to implementing service management best practice, to implementing ITIL and to achieving ISO/IEC 20000 certification.

Order this toolkit today >>>

IT service management (ITSM) is now easier to implement and improve with the ITSM, ITIL & ISO/IEC 20000 Implementation toolkit. It makes an ITIL implementation and/or ISO/IEC 20000 certification easily achievable, being completely up-to-date with the latest editions of ITIL 2011 and ISO/IEC 20000:2011.

Developed by ITSM experts, this toolkit will help you implement a successful service management system using ITIL® 2011 practices to prepare and ISO/IEC 20000:2011 certification. With pre-written policies, procedures, templates and guidance, this toolkit will save you time and money. A unique support service is also included, along with 12 months of automatic upgrades.

Succeed in your ITSM, ITIL & ISO/IEC 20000 implementation with this toolkit >>

Share	ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit by Shirley Lacy and Jenny Dugmore RRP: £495.00 Price: £445.00 You Save: £50.00

The ITSM, ITIL & ISO20000 Toolkit is the perfect investment for organisations that want an optimal route to implementing service management best practice, to implementing ITIL and also to achieving ISO/IEC 20000 certification.

Succeed in your ITSM, ITIL & ISO/IEC 20000 implementation with this toolkit >>

Our popular ISO20000 Practitioner Certificate Course will be held in London between 31st October and 2nd November 2011. The next 5 delegates to book onto this course will receive 5 FREE copies of ISO/IEC 20000: An introduction to the global standard for service management, to help their colleagues better understand the requirements of the standard.

Share	ISO20000 Practitioner Certificate Course 31 Oct – 2 Nov 2011 in london. RRP: £895.00 Price: £795 You Save: £100.00 Plus 5 free copies of ISO/IEC 20000: An introduction to the global standard for service management!

This 3-day training covers the interpretation and application of the ISO20000 Standard and enables consultants to develop the Service Management capability of an organisation and assess its readiness for certification.

UNIQUE FEATURES – NO OTHER ISO20000 COURSE PROVIDER CAN MATCH US!

Find out more and book today >>

A leading global provider of Business Support Systems (BSS) for Communications Service Providers (CSPs), Subex Ltd, announced on Tuesday that it had received the International Standard Organisation (ISO) Information Security Management System (ISMS) certification, ISO 27001, to support its work for BT. Globally, ISO 27001 certification is increasingly being demanded by leading CSPs from their software and services suppliers.

ISO 27001 (ISO/IEC 27001:2005) is the best practice specification that helps businesses and organisations throughout the world to develop a best-in-class Information Security Management System (ISMS). The Standard was published jointly by the International Security Office and the International Electrotechnical Commission (IEC).

Today, information and information systems are vital to all organisations. ISO 27001 sets out specific requirements, all of which must be followed, and against which an organisation’s ISMS can be audited and certified. Currently, in India complying with a new data privacy law is a must for all organisations that collect sensitive information. Organisations that become certified against the international standard for information security, ISO 27001, are deemed to be in full compliance with this law.

ISO 27001 is the first in a family of international information security standards that:

• Will underpin and protect IT worldwide over the next decade
• Is designed to harmonise with ISO 9001:2008, ISO 14001:2004, ISO 20000 and others for effective management system integration
• Implements the Plan-Do-Check (PDCA) model, and
• Reflects the principles of the 2002 OECD guidance on the security of information systems and networks.

For those new to ISO 27001 or those implementing ISMS in line with this certification, we recommend the following books that will develop your understanding of the Standard and how it can benefit your business:

• Introducing ISO 27001 (Introduction to ISO/IEC 27001) – this special kit contains all the essential guides that will help you make your first move toward best practice information security
• Nine Steps to Success: an ISO 27001 Implementation Overview – an ideal guide for anyone tackling (or about to tackle) ISO 27001 for the first time
• The Case for ISO 27001 – this book provides all the information that you will need to assess the value to your organisation of implementing an ISO 27001 ISMS and to create the business case for doing so.
• ISO 27001 Pocket Guides Complete Set – this complete set of the Practical Information Security series of Pocket Guides provide an overview of information security best practice & guidance, that is fully aligned with the ISO 27000 range of standards.

Plus, if you are new to ISO 27001, one of the best places to start is our free Information Security and ISO 27001 introductory briefing paper. Written in non-technical language, this paper will help you get to grips with the key concepts of this Standard.

Download your free copy of Information Security and ISO 27001 white paper here >>

If you’re interested in ITIL, then you will be interested in ISO 20000. They go hand in hand together and draw on each other to develop best practice IT service management for people and processes.

What is ISO 20000?

ISO 20000 is the international standard for IT service management, and offers organisational certification. It draws strongly on ITIL, and includes additional material on managing suppliers and the business, as well as Security Management. The standard helps organisations deliver managed services, measures service levels and assesses their performance.

The benefits of ISO 20000

• Produces higher IT service quality
• Increases customer satisfaction with an ability to meet customer requirements
• Improves user productivity
• Assists your organisation in benchmarking its IT service management
• Creates a framework for independent assessment

To gain a better understanding of ISO 20000, read our pocket guide which provides an overview to the purpose of the standard and explains how it can be used:

	ISO/IEC 20000: An introduction to the global standard for service management Topics covered include qualification programmes, certification schemes and the interrelationship of ISO20000 with other standards, such as ISO27001. Gain a better understanding of ISO 20000 with this pocketbook!

If you are an organisation contemplating tackling ISO 20000, then our collection of ISO 20000 standards is the ideal starting point:

	ISO20000 Standard Collection This ISO 20000 Standard Collection contains both main parts of ISO20000 itself as well as three of the most useful guides to the standard. Tackle ISO 20000 with this collection of standards