IT Governance Blog on IT governance, risk management, compliance and information security.

Just launched, this ISO20000 Implementation Suite contains everything you need to implement a service management system (SMS).

We’ve bundled together a suite of products that are perfect for those that are implementing an SMS within their organisation and are looking to become ISO20000-certified. It includes two books to aid implementation, the two core parts of the ISO20000 standard (parts 1 and 2), and THE toolkit of documentation templates developed by service management gurus Shirley Lacy and Jenny Dugmore:

• A Manager’s Guide to Service Management, Sixth Edition (Softcover):- A comprehensive introduction to the principles and practice of service management.
• Introduction to the ISO/IEC 20000 Series: IT Service Management (Softcover):- An introduction to the 2011 version of ISO/IEC 20000-1:2011.
• ISO/IEC 20000 (Both Main Parts, Hardcopy):- both the main parts of the ISO/IEC 20000 standard, including the 2011 version of Part 1.
• ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit (CD-ROM):- A CD-ROM chock-full of documentation templates for implementing ISO20000 or adopting ITIL principles within your organisation.

This suite of products contains everything you need to implement ISO20000 in to your organisation; a cost-effective, all-in-one solution!

Order this all-in-one ISO20000 Implementation Suite today!

	ISO20000 Implementation Suite RRP: £788.88 Price: £729.95 You Save: £58.05

Order this all-in-one ISO20000 Implementation Suite today!

We all know that ITIL can be a complicated framework to adopt – there are so many different aspects to ITIL that you need to control in order for successful implementation. So how is this made possible?

To make ITIL implementation easier, try our ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit. This toolkit makes an ITIL implementation and/or ISO/IEC 20000 certification easily achievable and is completely up-to-date with the latest editions of ITIL 2011 and ISO/IEC 20000:2011.

	ITSM, ITIL® & ISO20000 Toolkit RRP: £495.00 Price: £445.00 You Save: £50.00

The toolkit helps organisations implement service management and, using ITIL® practices, will prepare you for successful ISO/IEC 20000 certification.

The benefits of this toolkit include:

• Makes ITIL implementation easy and less time-consuming
• Developed by service management gurus Shirley Lacy and Jenny Dugmore
• Minimise delays and costs
• Integrates ISO/IEC 20000 requirements with ITIL 2011 best practices
• Contains 100 pre-written policies, procedures and templates
• Provides a gap analysis assessment tool
• Provides useful guidance on how to implement ITIL, along with supporting manuals
• Read more

This toolkit will help you avoid costly trial-and-error dead ends and also features our unique 12 months drafting support and automatic updates.

The ITSM, ITIL & ISO20000 Toolkit is the perfect investment for organisations that want an optimal route to implementing service management best practice, to implementing ITIL and to achieving ISO/IEC 20000 certification.

Order this toolkit today >>>

IT service management (ITSM) is now easier to implement and improve with the ITSM, ITIL & ISO/IEC 20000 Implementation toolkit. It makes an ITIL implementation and/or ISO/IEC 20000 certification easily achievable, being completely up-to-date with the latest editions of ITIL 2011 and ISO/IEC 20000:2011.

Developed by ITSM experts, this toolkit will help you implement a successful service management system using ITIL® 2011 practices to prepare and ISO/IEC 20000:2011 certification. With pre-written policies, procedures, templates and guidance, this toolkit will save you time and money. A unique support service is also included, along with 12 months of automatic upgrades.

Succeed in your ITSM, ITIL & ISO/IEC 20000 implementation with this toolkit >>

Share	ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit by Shirley Lacy and Jenny Dugmore RRP: £495.00 Price: £445.00 You Save: £50.00

The ITSM, ITIL & ISO20000 Toolkit is the perfect investment for organisations that want an optimal route to implementing service management best practice, to implementing ITIL and also to achieving ISO/IEC 20000 certification.

Succeed in your ITSM, ITIL & ISO/IEC 20000 implementation with this toolkit >>

Our popular ISO20000 Practitioner Certificate Course will be held in London between 31st October and 2nd November 2011. The next 5 delegates to book onto this course will receive 5 FREE copies of ISO/IEC 20000: An introduction to the global standard for service management, to help their colleagues better understand the requirements of the standard.

Share	ISO20000 Practitioner Certificate Course 31 Oct – 2 Nov 2011 in london. RRP: £895.00 Price: £795 You Save: £100.00 Plus 5 free copies of ISO/IEC 20000: An introduction to the global standard for service management!

This 3-day training covers the interpretation and application of the ISO20000 Standard and enables consultants to develop the Service Management capability of an organisation and assess its readiness for certification.

UNIQUE FEATURES – NO OTHER ISO20000 COURSE PROVIDER CAN MATCH US!

Find out more and book today >>

A leading global provider of Business Support Systems (BSS) for Communications Service Providers (CSPs), Subex Ltd, announced on Tuesday that it had received the International Standard Organisation (ISO) Information Security Management System (ISMS) certification, ISO 27001, to support its work for BT. Globally, ISO 27001 certification is increasingly being demanded by leading CSPs from their software and services suppliers.

ISO 27001 (ISO/IEC 27001:2005) is the best practice specification that helps businesses and organisations throughout the world to develop a best-in-class Information Security Management System (ISMS). The Standard was published jointly by the International Security Office and the International Electrotechnical Commission (IEC).

Today, information and information systems are vital to all organisations. ISO 27001 sets out specific requirements, all of which must be followed, and against which an organisation’s ISMS can be audited and certified. Currently, in India complying with a new data privacy law is a must for all organisations that collect sensitive information. Organisations that become certified against the international standard for information security, ISO 27001, are deemed to be in full compliance with this law.

ISO 27001 is the first in a family of international information security standards that:

• Will underpin and protect IT worldwide over the next decade
• Is designed to harmonise with ISO 9001:2008, ISO 14001:2004, ISO 20000 and others for effective management system integration
• Implements the Plan-Do-Check (PDCA) model, and
• Reflects the principles of the 2002 OECD guidance on the security of information systems and networks.

For those new to ISO 27001 or those implementing ISMS in line with this certification, we recommend the following books that will develop your understanding of the Standard and how it can benefit your business:

• Introducing ISO 27001 (Introduction to ISO/IEC 27001) – this special kit contains all the essential guides that will help you make your first move toward best practice information security
• Nine Steps to Success: an ISO 27001 Implementation Overview – an ideal guide for anyone tackling (or about to tackle) ISO 27001 for the first time
• The Case for ISO 27001 – this book provides all the information that you will need to assess the value to your organisation of implementing an ISO 27001 ISMS and to create the business case for doing so.
• ISO 27001 Pocket Guides Complete Set – this complete set of the Practical Information Security series of Pocket Guides provide an overview of information security best practice & guidance, that is fully aligned with the ISO 27000 range of standards.

Plus, if you are new to ISO 27001, one of the best places to start is our free Information Security and ISO 27001 introductory briefing paper. Written in non-technical language, this paper will help you get to grips with the key concepts of this Standard.

Download your free copy of Information Security and ISO 27001 white paper here >>

If you’re interested in ITIL, then you will be interested in ISO 20000. They go hand in hand together and draw on each other to develop best practice IT service management for people and processes.

What is ISO 20000?

ISO 20000 is the international standard for IT service management, and offers organisational certification. It draws strongly on ITIL, and includes additional material on managing suppliers and the business, as well as Security Management. The standard helps organisations deliver managed services, measures service levels and assesses their performance.

The benefits of ISO 20000

• Produces higher IT service quality
• Increases customer satisfaction with an ability to meet customer requirements
• Improves user productivity
• Assists your organisation in benchmarking its IT service management
• Creates a framework for independent assessment

To gain a better understanding of ISO 20000, read our pocket guide which provides an overview to the purpose of the standard and explains how it can be used:

	ISO/IEC 20000: An introduction to the global standard for service management Topics covered include qualification programmes, certification schemes and the interrelationship of ISO20000 with other standards, such as ISO27001. Gain a better understanding of ISO 20000 with this pocketbook!

If you are an organisation contemplating tackling ISO 20000, then our collection of ISO 20000 standards is the ideal starting point:

	ISO20000 Standard Collection This ISO 20000 Standard Collection contains both main parts of ISO20000 itself as well as three of the most useful guides to the standard. Tackle ISO 20000 with this collection of standards

Businesses and IT management across the world need guidance and support on how to manage their IT infrastructure in order to cost-effectively improve functionality and quality. Whilst IT Service Management defines and delivers that support and guidance (focusing on the end user perspective) ISO20000 is the standard against which an organisation can get itself externally, independently audited and certified as being compliant.

Implementing ITIL ® v3 or using ITIL v3 to prepare for successful ISO20000 implementation can be costly and time consuming. Many service providers are required to achieve ISO/IEC 20000 by the Government but with so much documentation needed it can be hard to achieve.

The ITSM and ISO/IEC 20000 Documentation Toolkit can help you. It is developed by IT service management gurus Shirley Lacy and Jenny Dugmore and is the perfect investment for organisations that want an optimal route to implementing service management best practice and, to achieving ISO/IEC 20000 certification. This toolkit covers everything you need to make the ISO/IEC 20000 certification more easily achievable.

Order this ITSM and ISO/IEC 20000 Toolkit today and accelerate your SMS project!

	ITSM and ISO/IEC 20000 Documentation Toolkit – Includes: SMS overview a model Service Management Policy a model Statement of Applicability a pre-written Service Management System Manual a Service Management Plan Template a Service Level Agreement Template Over 400 pages of fit-for-purpose information 100 pre-written policies, procedures, templates and guidance Much more Buy this toolkit today!

If you want to try before you buy, download a FREE demo version of the toolkit now!

Order this ITSM and ISO/IEC 20000 Toolkit today and accelerate your SMS project!

ISO/IEC 20000 is an important international standard for IT service providers, but if you don’t keep up-to-date with the standard, then you may as well be sitting in a dark room with your eyes shut and the world passing by without you in it.

A little extreme I know, but keeping up-to-date with the ISO/IEC 20000 is an important part of the standard. The standard was revised earlier this year in April 2011 and includes a number of changes:

• An expanded introduction, additional requirements and updated definitions section
• Closer alignment with ISO 9001 QMS requirements and ISO/IEC 27001 ISMS requirements
• New requirements for the management of new or changed services have been added
• A refinement of the scope of the SMS and the oversight (governance) process managed by other organizations
• Problem Management and Incident Management processes have been aligned with ITIL®v3
• Revised and more in-depth requirements on supplier contracts
• Added requirements on budgeting and accounting

To ensure you are up-to-date with these changes read the international Standard ISO20000 (ISO 20000) IT Service Management. This document contains both main parts of the revised and updated standard.

Make sure you’re up-to-date with the ISO/IEC 20000 Standard

Implementing Service Quality based on ISO/IEC 20000

For help on implementing the updated standard, take a look at Implementing Service Quality based on ISO/IEC 20000. This step-by-step management guide will benefit all who have a role in the implementation and certification process, giving a clear and detailed breakdown of the 2011 edition of the Standard.

Buy this book today!

IT Service Management Toolkit

Although the above guide gives a full overview on how to implement the standard, the IT Service Management Documentation Toolkit provides all the templates and customised documents needed for implementation. Developed by IT service management gurus Shirley Lacy and Jenny Dugmore, this toolkit helps organizations implement ITIL® v3, or use ITIL v3 to prepare for successful ISO20000 certification. It will help organizations avoid costly trial-and-error dead-ends, and ensure everything is covered by using current ITIL best practices.

Order this IT Service Management Documentation Toolkit today and accelerate your SMS project!

ISO/IEC 20000 is an important international standard for IT service providers, but if you don’t keep up-to-date with the standard, then you may as well be sitting in a dark room with your eyes shut and the world passing by without you in it.

A little extreme I know, but keeping up-to-date with the ISO/IEC 20000 is an important part of the standard. The standard was revised earlier this year in April 2011 and includes a number of changes:

• An expanded introduction, additional requirements and updated definitions section
• Closer alignment with ISO 9001 QMS requirements and ISO/IEC 27001 ISMS requirements
• New requirements for the management of new or changed services have been added
• A refinement of the scope of the SMS and the oversight (governance) process managed by other organisations
• Problem Management and Incident Management processes have been aligned with ITIL®v3
• Revised and more in-depth requirements on supplier contracts
• Added requirements on budgeting and accounting

To ensure you are up-to-date with these changes, then read the international standard – ISO20000 (ISO 20000) IT Service Management. This document contains both main parts of the revised and updated standard.

Make sure you’re up-to-date with the ISO/IEC 20000 Standard

For help on implementing the updated standard, take a look at Implementing Service Quality based on ISO/IEC 20000. This step-by-step management guide will benefit all who have a role in the implementation and certification process, giving a clear and detailed breakdown of the 2011 edition of the Standard.

	Implementing Service Quality based on ISO/IEC 20000 – Key Features Gives a clear and detailed breakdown of the 2011 edition of the Standard Identifies the role of ISO/IEC 20000 and other related standards, as well as ITIL and COBIT and the relationship between them Establishes the importance of a service management system and gives practical recommendations for its implementation Offers an explanation of the individual processes outlined in the Standard and gives clear guidelines for their implementation More

Although the above guide gives a full overview on how to implement the standard, the IT Service Management Documentation Toolkit provides all the templates and customised documents needed for implementation. Developed by IT service management gurus Shirley Lacy and Jenny Dugmore, this toolkit provides an optimal route to help organisations implement ITIL® v3, or use ITIL v3 to prepare for successful ISO20000 certification. It will help organisations avoid costly trial-and-error dead-ends, and ensure everything is covered by using current ITIL best practices.

	IT Service Management Documentation Toolkit – Includes: a model Service Management Policy a pre-written Service Management System Manual a Service Management Plan Template a Service Level Agreement Template over 400 pages of fit-for-purpose information 100 pre-written policies, procedures, templates and guidance More

Order this IT Service Management Documentation Toolkit today and accelerate your SMS project!

All students are guaranteed to pass our ISO20000 Practitioner Certificate Course, which comes with a unique ‘PASS THE COURSE GUARANTEE’. We are so certain that our teaching will help you pass the course that, if you do not, we will let you attend a future course for free.

This course is aimed at IT(SM) consultants who wish to assist organisations to prepare for audit/certification.

Based in London, this training course is delivered by our very own IT Governance expert trainers. We will prepare you to implement ISO/IEC 20000 within your organisation, covering the interpretation and application of the standard. This particular course has a wider scope than the Certificated Auditor training course and leads to the APMG-accredited ISO 20000 Practitioner Certificate, which is administered on the final day of the course after the exam.

UPDATE: Price has just dropped to £595!

Book Your Place on the ISO20000 Practitioner Certificate Course Today!

	ISO20000 Practitioner Certificate Course ‘PASS THE COURSE GUARANTEE’ Free copies of ISO/IEC 20000: An Introduction and Implementing ISO/IEC 2000 Certification – The Roadmap Copies of parts 1, 2 & 3 of ISO/IEC 2000 available for use during the course Comfortable training location, enjoyable meals and refreshments Highly competitive pricing No hidden costs – exam fee is in the price Now only £595! Book Your Place on the ISO20000 Practitioner Certificate Course Today!

During the 3-day training, the course will cover:

• Introduction and background to ISO/IEC 20000 Certification
• The certification scheme
• ISO/IEC 20000 Part 1 & 2
• Scoping
• The use and application of ISO/IEC 20000
• Feedback, Review, Revision
• Examination

UPDATE: Price has just dropped to £595!

Book Your Place on the ISO20000 Practitioner Certificate Course Today!