IT Governance Blog on IT governance, risk management, compliance and information security.

Implementing ISO20000 (ISO20000 Consultant Certificate) Training Course

29 September – 01 October 2010 in London – Reduced to just £595!

• Pass the course guarantee
• Exam included in the price
• Lunch, refreshments, and full course materials included
• We offer help finding appropriate hotels close to the training venue
• Best price available anywhere!

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We have two August offers available which will enable you to gain the essential qualifications that will help you or your organisation:

Implementing ISO20000 (ISO20000 Consultant Certificate) Training Course29 September – 01 October 2010 in London

This outstanding London training course – delivered by IT Governance’s own expert trainers – prepares the IT practitioner, or ISO20000 project manager, to implement ISO/IEC 20000 in an organisation. It covers the interpretation and application of the ISO/IEC 20000 Standard. It has a wider scope than the Certificated Auditor Training Course and is therefore ideal for all IT(SM) consultants who wish to assist organisations prepare for audit/certification to ISO20000. This course leads to the itSMF-accredited Consultant Certificate; the exam is administered on the final day of the course.Delegates who book this course before the end of August or before it sells out (whichever comes first), will receive a free IT Service Management (ITSM) Toolkit, based on ITIL worth £149.95!
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Whatever your business, your capacity to supply products and services to your customers depends on your IT. Yet, all too often, companies and government departments fail to take effective control of their IT systems. Instead, organisations rely on a confused mish-mash of different technologies and ad hoc working practices.

To avoid this fate, your organisation needs to adopt an IT Service Management System (ITSMS). Employing an ITSMS will enable your organisation to identify how to enhance the quality of service you deliver to your customers. The standard for an ITSMS is ISO/IEC 20000.
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With the launch of the new ISO 20000-5 standard, new advice and guidance on how to implement a service management system (SMS) than ever before is now available. What does the new standard deliver? Well, it offers the following advice and guidance:

• An exemplar implementation on how to implement an SMS that meets the requirements of ISO 20000-1
• It adds additional guidance on how to achieve ISO 20000-1 certification
• Offers advice and guidance to service providers on how to plan and implement improvements
• It includes advice on development of a business case, the start up project, and a list of the main activities required to implement ISO 20000-1 successfully
• Additional  topics covered include developing objectives, developing policies, document and record management. Sample process documentation is also included.

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This standard is an exemplar implementation plan providing guidance on how to implement a service management system (SMS) to fulfil the requirements of ISO/IEC 20000-1. It is ideal for those looking to implement ISO/IEC 20000-1, as it gives them a working framework on which to base their own implementation.

ISO/IEC TR 20000-5:2010 – Information Technology – Service Management – Part 5: Exemplar Implementation Plan for ISO/IEC 20000-1. Key Features and Benefits: Provides an exemplar implementation plan providing guidance on how to implement a service management system (SMS) to fulfil the requirements of ISO/IEC 20000-1. Giving organisations looking to implement ISO/IEC 20000-1 within their organisations a framework to work within when implementing an SMS. Written in a generic manner, meaning this standard can be employed no matter the environment your organisation operates within.

It is also for those who are planning service improvements and intending to use ISO/IEC 20000 as a business goal. It could also be useful for those advising service providers on how to best achieve the requirements of ISO/IEC 20000-1.

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The three-day Implementing ISO20000 Training Course prepares the IT practitioner (or ISO20000 project manager), to implement ISO/IEC 20000 in an organisation. It covers the interpretation and application of the ISO/IEC 20000 Standard, has a wider scope than the Certificated Auditor training course and is therefore ideal for all IT(SM) consultants who wish to assist organisations in preparing for audit/certification to ISO20000.

The next course will be held in London between 17-19 May 2010. It has a highly practical focus and enables delegates to be immediately effective in any ISO20000 project.

The Certificate is awarded to candidates passing the relevant examination, which can only be taken as part of an accredited training course. In order to achieve the qualification, candidates must score at least 50% in each of the elements with a combined total of 65% or higher.
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Our next Implementing ISO20000 (ISO20000 Consultant Certificate) Training Course will be held in London between 17-19 May 2010.

Seats are filling up fast! Be sure to reserve your place in plenty of time to avoid disappointment!

This outstanding London training course – delivered by IT Governance’s own expert trainers – prepares the IT practitioner or ISO20000 project manager to implement ISO/IEC 20000 in an organisation.

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There are two training courses that we are running early in February which I felt you should be aware of:

1. Implementing ISO20000 (ISO20000 Consultant Certificate) Training Course; &
2. COBIT 4.1 Foundation Course (Official ISACA 2-day Course).

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Several times recently a number of you have mentioned that you would like to implement ISO20000 within your organisations. The problem we face is that to get really good results and to achieve certification means you have to go beyond basic ISO20000 material, start thinking in terms of the interpretation and application of the ISO20000 Standard and develop the Service Management capability of an organisation and assess its readiness for certification.

Whilst many ISO20000 courses go a step further towards a solution, no ISO20000 Course provider can match the unique features available with this course:
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The long awaited international standard on scoping a Service Management System, ISO/IEC TR 20000-3, is now available.

It’s a must have -

Buy the hard copy here:

http://www.itgovernance.co.uk/products/2811;

or the download here:

http://www.itgovernance.co.uk/products/2815.

It may seem a little backwards buying part 3 of the ISO 20000 series ahead of parts 1 and 2 but this makes perfect sense, let me explain…
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