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This standard is an exemplar implementation plan providing guidance on how to implement a service management system (SMS) to fulfil the requirements of ISO/IEC 20000-1. It is ideal for those looking to implement ISO/IEC 20000-1, as it gives them a working framework on which to base their own implementation.

ISO/IEC TR 20000-5:2010 – Information Technology – Service Management – Part 5: Exemplar Implementation Plan for ISO/IEC 20000-1. Key Features and Benefits: Provides an exemplar implementation plan providing guidance on how to implement a service management system (SMS) to fulfil the requirements of ISO/IEC 20000-1. Giving organisations looking to implement ISO/IEC 20000-1 within their organisations a framework to work within when implementing an SMS. Written in a generic manner, meaning this standard can be employed no matter the environment your organisation operates within.

It is also for those who are planning service improvements and intending to use ISO/IEC 20000 as a business goal. It could also be useful for those advising service providers on how to best achieve the requirements of ISO/IEC 20000-1.

ISO/IEC TR 20000-5:2010 includes advice for a suitable order in which to plan and implement improvements. It is suggested that a generic three-phase approach is used to implement an SMS. The phased approach provides a structured framework to prioritise and manage the implementation activities.

It includes advice on development of a business case, the start up project, and a list of the main activities required to implement ISO/IEC 20000-1 successfully for each phase. It provides supporting information, advice and guidance that may be useful for the implementation project, including developing objectives, developing policies, document and record management and sample process documentation.

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Tags: ISO20000, ITIL, ITSM

This entry was posted on Thursday, May 20th, 2010 at 9:27 am and is filed under ITIL & ITSM. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.