IT Service Management made simple (and more enjoyable)May 2nd, 2013 by James Warren
There’s no shortage of IT Service Management (ITSM) books on the market.
Dozens of guides, all promising to be the most authoritative, revision aids that all claim to deliver only the essential exam knowledge and those ‘handy’ manuals that turn out to be endless tomes destined to spend eternity on a book shelf, never to be read for fear of a back injury.
IT Governance Publishing (ITGP) is dedicated to creating relevant titles that meet the needs of real IT practitioners, written by IT experts with a real understanding of business.
Written in a question and answer format, this book explains how to implement ITSM based on ITIL.
Most answers are less than a page long, and all are written in a concise, business-focused manner making it the perfect book for trouble-shooting as well as general reading.
This innovative guide to ITSM is written in the format of a work of fiction. Follow Chris as he seeks to achieve a seemingly impossible project. Learn from his mistakes and understand the practices and thought processes needed for success.
This book is ideal for those looking for an enjoyable approach to understanding ITSM, rather than a fact guide for rote-learning.
Co-published by ITGP and itSMF USA and written by Kurt McWhirter and Ted Gaughan who have 55 years combined ITSM experience, this book is a genuinely authoritative resource. The book covers 192 metrics in 29 different areas, making it ideal for those who need an in-depth reference to measuring ITSM success.