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This 3-day Implementing ISO 20000 training course covers the interpretation and application of the ISO 20000 Standard and enables consultants to develop the Service Management capability of an organisation and assess its readiness for certification.

The London based training course (30 Nov – 2 Dec 2009) leading to this Certification has a wider scope than the Auditor training/Certification and is aimed at IT(SM) consultants who wish to assist organisations to prepare for audit/certification.

It has a highly practical focus and enables delegates to be immediately effective in any ISO 20000 project.

Auditors involved in preparing an organisation for ISO/IEC 20000 Certification will find this course more appropriate than the Auditor course.

UNIQUE FEATURES THAT NO OTHER ISO20000 COURSE PROVIDER CAN BEAT!

• This course comes with the unique IT Governance ‘PASS THE COURSE GUARANTEE’ – we are so certain that our teaching will help you pass the course that, if you do not, we will let you attend a future course for free.
• We include in our price, for free, two key supporting guides:
  1. ISO/IEC 20000: A Pocket Guide; &
  2. Implementing ISO/IEC 20000 Certification – the Roadmap.
• Comfortable training location, enjoyable meals and refreshments
• Highly competitive pricing!
• The exam fee is included in the price – there are no hidden extras.

During the course, you will learn:

• Day 1:
  • Introduction and background to ISO/IEC 20000 Certification
  • The certification scheme
  • ISO/IEC 20000 Part 1
  • Scoping
• Day 2:
  • ISO/IEC 20000 Part 2
  • The use and application of ISO/IEC 20000
• Day 3:
  • Feedback, Review, Revision
  • Examination (
  • course finishes around 17:30

The Certificate is awarded to candidates passing the relevant examination, which can only be taken as part of an accredited training course. The examination consists of a single, 1-hour, “closed book” multiple choice paper and a 1-hour written assignment, which is also “closed book”.

Seats are selling fast – Find out more and book today!