Implementing ISO20000 (ISO20000 Consultant Certificate) Training Course

January 5th, 2010 by

3-5 Feb 2010 – In London

Develop the Service Management capability of an organisation and assess its readiness for ISO20000 certification.

Our 3-day Implementing ISO20000 Training Course prepares the IT practitioner or ISO20000 project manager to implement ISO/IEC 20000 in an organisation. It covers the interpretation and application of the ISO/IEC 20000 Standard. It has a wider scope than the Auditor training/Certification and is ideal at IT(SM) consultants who wish to assist organisations preparing for audit/certification.

NO OTHER ISO20000 COURSE PROVIDER CAN MATCH US!

  • This course comes with the unique IT Governance ‘PASS THE COURSE GUARANTEE’ – we are so certain that our teaching will help you pass the course that, if you do not, we will let you attend a future course for free!
  • We include in our price, for free, two key supporting guides:
  • Comfortable training location, enjoyable meals and refreshments;
  • Highly competitive pricing!
  • The exam fee is included in the price – there are no hidden extras!

The course has a highly practical focus and enables delegates to be immediately effective in any ISO20000 project.

Auditors involved in preparing an organisation for ISO/IEC 20000 Certification will find this course more appropriate than the Auditor course.

During the course, you will learn:

Day 1:

Introduction and background to ISO/IEC 20000 Certification;

The certification scheme;

ISO/IEC 20000 Part 1;

Scoping.

Day 2:

ISO/IEC 20000 Part 2;

The use and application of ISO/IEC 20000.

Day 3:

Feedback, Review, Revision;

Examination;

course finishes around 17:30.

The Certificate is awarded to candidates passing the relevant examination, which can only be taken as part of an accredited training course. The examination consists of a single, 1-hour, “closed book” multiple choice paper and a 1-hour written assignment, which is also “closed book”.

Book your place today – Seats are selling fast!

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