How to ensure your data and call centre staff understand the 12 requirements of the PCI DSS standard

December 18th, 2012 by

Credit CardWith the decrease in the use of cash and cheques as a payment means, the use of credit and debit cards has increased. Whether it is payments by contactless swipe, chip and pin, or transactions via the telephone or internet, businesses that accept payments by credit or debit cards need to be aware of the Payment Card Industry Data Security Standard (PCI DSS).

Staff training is a must

Ensuring that your data centre and call centre staff understand the 12 requirements of the PCI standard is a matter of great importance. PCI DSS Foundation training is the best method to give staff the skills and knowledge to handle customers’ payment data securely.  By not doing this, you are making it easier for cyber attackers to steal customer data, meaning your finances and reputation will be seriously at risk.

If you are unsure whether the standard affects your business, or don’t understand how cardholder data being is processed, stored or transmitted in your business, then the PCI DSS Foundation training course is right for you. It will clearly and simply explain the standard, its 12 requirements and the other related payment card industry (PCI) standards on application and PIN entry equipment.

The course is led by an experienced trainer who has been trained as a PCI Qualified Security Assessor (QSA) and will take you through the following:

  • Who are the PCI and PCI Security Standards Council (SSC)?
  • How does the PCI DSS affect my business?
  • What are the 12 requirements of the PCI DSS?
  • How can you implement the PCI DSS?
  • What are the PIN entry devices standards?
  • What are merchant and service providers
  • How do  merchant and service providers levels affect me
  • The compliance process
  • The selection of Self-Assessment Questionnaire or Report on Compliance

The one day PCI DSS Foundation training course (which is delivered in London and Manchester or at your business premises – if there sufficient numbers), combines traditional course delivery with hands on activities. This course provides delegates with excellent awareness of the PCI DSS and how it affects businesses.

The course is aimed at giving those who work within IT, data centres or call centres, an overview of how the requirements affect their day to day activities. It also discusses the implications for other areas of the business in the longer term to ensure compliance is gained and maintained.

Whether you are a manager, team leader, senior operator or an operator, understanding how meeting the PCI DSS requirements can improve security of credit and debit card transactions and processing will help your business meet contractual and regulatory requirements, avoiding costly sanctions.

The PCI DSS Foundation training course can help you implement and comply with the standard by giving you the knowledge you need. Delegates will also have the opportunity to ask questions to an expert in the PCI DSS and compliance field of the payment brands.

Book onto the course today at: www.itgovernance.co.uk/shop/p-1017.aspx.


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