IT Governance Blog on IT governance, risk management, compliance and information security.

Implementing IT Service Management has never been easier with the ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit.

This toolkit bridges a gap in the market by making IT Service Management easier to implement and improve. It contains all the documents you need for effective management, process and procedures by using current ITIL best practices.

Get the most out of IT Service Management with this toolkit >>

Buy this toolkit before the end of January and get a voucher for 15% off any ITG training course!

Get the most out of IT Service Management with this toolkit >>

The implementation and improvement documents contained in this toolkit include:

• IT SMS Overview – including what is ISO/IEC 20000 (project / staff training slides
• Model Service Management Policy.
• Implementation and improvement tools.
• Pre-written Service Management System Manual.
• Service Management Plan Template.
• Service Level Agreement Template.
• 100 pre-written policies, procedures, templates and guidance.
• Gap analysis/ISO/IEC 20000-1 Assessment tool.
• Guidance – how ITIL best practices support the ISO/IEC 20000-1:2011 requirements.

Get the most out of IT Service Management with this toolkit >>

Buy this toolkit before the end of January and get a voucher for 15% off any ITG training course!

Over the past year, ITIL has undergone a range of updates to accommodate users’ feedback and suggestions for improvement. The ITIL 2011 Lifecycle Publication Suite is now easier to read and understand and has resolved errors and inconsistencies in the content.

Since the 1st January 2012, the new set of ITIL exams are now fully aligned with the 2011 version of the syllabus documents and will reference material only from ITIL 2011.

Ensure you are up-to-date with the ITIL exam board, your peers, and the industry with the ITIL 2011 Lifecycle Publication Suite.

Order yours today >>

ITIL 2011 Options:

This suite comes in a variety of formats, all of which are available from IT Governance Ltd. You can buy this suite in softcover (paperback) format, or save on shipping and download the suite today in PDF format. ITIL 2011 is also available via online access where you can easily navigate round the publications with the ability to bookmark pages of your choice. Alternatively, if you want each of your core ITSM staff to access the ITIL 2011 content, a multiuser licence is often a more cost-effective solution.

Undecided?

If you are undecided about the ITIL 2011 publications then fear not; IT Governance is here to help. We’ve enrolled our good friend Ian Clayton, author of USMBOK and world-renowned ITSM professional to help make up your mind. Written and presented by Ian himself, he gives his frank and honest opinion on the ITIL 2011 updates in a series of YouTube videos, posted on our channel.

View quick links here to the videos:

• ITIL 2011 Update: Service Strategy
• ITIL 2011 Update: Service Design
• ITIL 2011 Updates: Service Transition
• ITIL 2011 Updates: Service Operation
• ITIL 2011 Updates: Continual Service Improvement

Ensure you are up-to-date with the ITIL exam board, your peers, and the industry with the ITIL 2011 Lifecycle Publication Suite.

Order yours today >>

Transform your ITIL management processes with this new book: The ITSM Iron Triangle – out now!

Attitudes and behaviour are the biggest barriers to making changes within organisations. IT process implementation is no different.

The ITSM Iron Triangle: Incidents, Changes and Problems demonstrates how ITIL® best practice can ensure the success of your IT process implementation projects.

This innovative work of fiction is based on real-life, up-to-date situations and offers vital strategies to implement the most important aspects of ITIL into your business and to tailor them to your organisation’s particular needs.

This book will help you:

• Obtain the commitment and buy-in of your colleagues to your objective
• Build your own credibility
• Avoid pitfalls when dealing with leadership and subordinates
• Understand the difference knowledge and solutions
• And much more…

Order The ITSM Iron Triangle today! >>

Transform your ITIL management processes with this new book: The ITSM Iron Triangle.

Attitudes and behaviour are the biggest barriers to making changes within organisations. IT process implementation is no different.

The ITSM Iron Triangle: Incidents, Changes and Problems demonstrates how ITIL® best practice can ensure the success of your IT process implementation projects.

This innovative work of fiction is based on real-life, up-to-date situations and offers vital strategies to implement the most important aspects of ITIL into your business and to tailor them to your organisation’s particular needs.

Do you know how to deliver the ITIL recommendations for Cyber Security Management?

Closely aligned with ISO27001, the ISO/IEC 27002:2005 standard serves as a practical guideline for all members of staff as they initiate, implement and maintain cyber security. An understanding of the best practice guidance as outlined in ISO27002 is essential to achieving the goals of an ITIL Service Management programme.

The ITIL security management process describes the structured integration of security in an organisation. ITIL security management is of course based on the ISO27002 best practice and its adoption in the ITIL Lifecycle provides the foundation for effective IT governance. The security management process has relations with almost all other ITIL-processes but is most associated with Service Level Management, Incident Management and Change Management.

The one-day Information Security Foundation based on ISO/IEC 27002 training course is designed for anyone in an organisation who is responsible for the security of information assets and directly supports the implementation of ITIL Service Management best practice.

Delegates attending the course will learn about:

• Information and data relationships (security, governance, assurance)
• Defining threats and vulnerabilities and understanding Risk Management
• Risk analysis with Impacts, Likelihood and Probability
• Required policies and an Information Security Plan
• External relationships with 3rd party organisations
• Protective marking and the relationship to Impact (Risk)

Achieve EXIN Certification

The Information Security Foundation based on ISO/IEC 27002 course is based on the EXIN Information Security Foundation syllabus and prepares delegates for the EXIN ISFS examination which is taken at the end of the day. Successful candidates will be awarded the EXIN Information Security Foundation Certificate.

Ensure your managers and staff are trained to understand their cyber security responsibilities.

Book them on the Information Security Foundation based on ISO/IEC 27002 training course now.

The one-day Information Security Foundation based on ISO/IEC 27002 training course is designed for anyone in an organisation who is responsible for the security of information assets and directly supports the implementation of ITIL Service Management best practice.

Delegates attending the course will learn about:

• Information and data relationships (security, governance, assurance)
• Defining threats and vulnerabilities and understanding Risk Management
• Risk analysis with Impacts, Likelihood and Probability
• Required policies and an Information Security Plan
• External relationships with 3rd party organisations
• Protective marking and the relationship to Impact (Risk)

Achieve EXIN Certification

The Information Security Foundation based on ISO/IEC 27002 course is based on the EXIN Information Security Foundation syllabus and prepares delegates for the EXIN ISFS examination which is taken at the end of the day. Successful candidates will be awarded the EXIN Information Security Foundation Certificate.

Ensure your managers and staff are trained to understand their information security responsibilities.

Book them on the Information Security Foundation based on ISO/IEC 27002 training course now.