IT Governance Blog on IT governance, risk management, compliance and information security.

	The ITSM Iron Triangle: Incidents, Changes and Problems by Daniel McLean Price: £24.95 Release Date: 5 January 2012

This book will help you:

• Obtain the commitment and buy-in of your colleagues to your objective
• Build your own credibility
• Avoid pitfalls when dealing with leadership and subordinates
• Understand the difference knowledge and solutions
• And much more…

Pre-order The ITSM Iron Triangle: Incidents, Changes and Problems today

Do you know how to deliver the ITIL recommendations for Information Security Management?

Closely aligned with ISO27001, the ISO/IEC 27002:2005 standard serves as a practical guideline for all members of staff as they initiate, implement and maintain information security. An understanding of the best practice guidance as outlined in ISO27002 is essential to achieving the goals of an ITIL Service Management programme.

The ITIL security management process describes the structured integration of security in an organisation. ITIL security management is of course based on the ISO27002 best practice and its adoption in the ITIL Lifecycle provides the foundation for effective IT governance. The security management process has relations with almost all other ITIL-processes but is most associated with Service Level Management, Incident Management and Change Management.

	Information Security Foundation based on ISO/IEC 27002 12 December 2011 in London Price: £450 Successful candidates will be awarded the EXIN Information Security Foundation Certificate.

THE most comprehensive and up-to-date toolkit for IT Service Management is now available with £50 off – today only!!!

The ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit bridges a gap in the market by making IT Service Management easier to implement and improve. It makes an ITIL implementation and/or ISO/IEC 20000 certification easily achievable, especially for those service providers who are required to do so by their customers and Governments. This toolkit is completely up-to-date with the latest editions of ITIL 2011 and ISO/IEC 20000:2011.

This unique toolkit is developed by service management gurus Shirley Lacy and Jenny Dugmore, both specialists with a vast amount of practical experience within the field.

Buy this toolkit today and receive £50 off – ONLY FOR TODAY!!

ITSM, ITIL & ISO20000 Toolkit is the perfect investment for organisations that want an optimal route to implementing service management best practice, to implementing ITIL and also to achieving ISO/IEC 20000 certification. This is because it contains all the documents needed to kick start your IT Service Management project, making it quick, easy and cost-effective for you.

Buy this toolkit today and receive £50 off – ONLY FOR TODAY!!

	ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit by Shirley Lacy and Jenny Dugmore RRP: £495.00 Price: £445.00 You Save: £50.00

Buy this toolkit today and receive £50 off – ONLY FOR TODAY!!

This toolkit includes:

• IT SMS Overview – including what is ISO/IEC 20000 (project / staff training slides
• Model Service Management Policy.
• Implementation and improvement tools.
• Pre-written Service Management System Manual.
• Service Management Plan Template.
• Service Level Agreement Template.
• 100 pre-written policies, procedures, templates and guidance.
• Gap analysis/ISO/IEC 20000-1 Assessment tool.
• Guidance – how ITIL best practices support the ISO/IEC 20000-1:2011 requirements.

Buy this toolkit today and receive £50 off – ONLY FOR TODAY!!

Do you know how to deliver the ITIL recommendations for Information Security Management?

Closely aligned with ISO27001, the ISO/IEC 27002:2005 standard serves as a practical guideline for all members of staff as they initiate, implement and maintain information security. An understanding of the best practice guidance as outlined in ISO27002 is essential to achieving the goals of an ITIL Service Management programme.

The ITIL security management process describes the structured integration of security in an organisation. ITIL security management is of course based on the ISO27002 best practice and its adoption in the ITIL Lifecycle provides the foundation for effective IT governance. The security management process has relations with almost all other ITIL-processes but is most associated with Service Level Management, Incident Management and Change Management.

Share	Information Security Foundation based on ISO/IEC 27002 in London, 12 December 2011 Price: £450.00
	The one-day Information Security Foundation based on ISO/IEC 27002 training course is designed for anyone in an organisation who is responsible for the security of information assets and directly supports the implementation of ITIL Service Management best practice.

Delegates attending the course will learn about:

1. Information and data relationships (security, governance, assurance)
2. Defining threats and vulnerabilities and understanding Risk Management
3. Risk analysis with Impacts, Likelihood and Probability
4. Required policies and an Information Security Plan
5. External relationships with 3rd party organisations
6. Protective marking and the relationship to Impact (Risk)

Achieve EXIN Certification

The Information Security Foundation based on ISO/IEC 27002 course is based on the EXIN Information Security Foundation syllabus and prepares delegates for the EXIN ISFS examination which is taken at the end of the day. Successful candidates will be awarded the EXIN Information Security Foundation Certificate.

Ensure your managers and staff are trained to understand their information security responsibilities.

Book on the Information Security Foundation based on ISO/IEC 27002 training course (12 December 2011) now > >>

Are you implementing IT service management within your organisation?

Do you want a quick route to achieving ISO 20000 certification?

Do you want a rapid deployment approach that will maximise benefits and minimise delays and costs?

If the answer to any of these questions is yes, then you should invest in the ITSM toolkit. It will accelerate your implementation project and, until Friday 25th November, you can save £50 on this toolkit.

	ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit RRP: £495.00 Price: £445 You Save: £50.00

This toolkit contains essential pre-written documents, templates and guidance on how to adopt ITIL within your organisation and how to prepare for ISO20000 certification.

The ITSM, ITIL & ISO20000 toolkit is particularly useful to:

• Organisations that must deliver quality services whilst meeting governance, regulatory and legal requirements
• Organisations that can benefit from improved services and service management
• Managers, consultants and implementers that want a quick and effective approach to setting up, implementing and improving service management
• Assessors and auditors who are to review or audit a service management capability or service management system against the requirements of ISO/IEC 20000-1
• Projects that need to deliver IT enabled services underpinned by effective service management
• Users of ISO/IEC 20000-5 that need to understand the implementation requirements of the 2011 edition of ISO/IEC 20000-1.

Order this toolkit, accelerate your ITSM or ITIL project and save £50 >>>

For many reasons, not every organisation can adopt all the elements of ITIL. This webinar will draw on elements that will help you recognise the key components for implementation. Our speaker, Malcolm Fry, will also give you essential pieces of advice that will allow you to succeed in a cost-effective implementation of ITILv3.

FREE WEBINAR – ITIL: Better LITE than never – Thursday 17th November, 4pm GMT

Register for the webinar now!

During the webinar, we’ll discuss:

• Why ITIL LITE makes sense
• Frameworks versus methodology
• A step guide to building your LITE version
• Categorising your ITIL components
• Selecting your ITIL components
• Applying Maturity levels
• Why a project based approach is the best way

See you there!

The Speaker

	Malcolm Fry Recently, Malcolm was a member of the ITIL Advisory Group (IAG) who were responsible for overseeing the development and publishing of ITIL v3 plus he was a mentor for the Service Transition book. In 2009 Malcolm was awarded the coveted Ron Muns Lifetime Achievement Award for his work in the IT Service Management arena. Malcolm is the author of many bestselling books on IT Service Management and has had numerous articles and papers published. He is regularly used as a source of information by technology journalists. Malcolm has written 6 ITIL focus booklets of which over 100,000 copies are now in circulation. His previous publications include ‘A step-by-step Guide to Building a CMDB’ and ‘Building an ITIL-Based Service Management Department’ while his latest publication ‘ITIL Lite’ was released early in 2010.

Register for the webinar now!

ITIL: Better LITE than never webinar is brought to you by IT Governance and is the second out of three in the series of our winter webinar series.

Upcoming webinars:

• PRINCE2 for Small Projects by Colin Bentley, Thursday 1st December, 4pm GMT

Register for both webinars now >>