IT Governance Blog on IT governance, risk management, compliance and information security. » ITIL & ITSM

‘Changing the IT Leader’s Mindset’, Review by Angelica King

Angelica King — Fri, 03 Feb 2012 09:52:15 +0000

Have you ever worked on a project where you were asked to help to drive a team or an organization from one reality to a new reality? This might be the implementation of a new IT system. It may be asking IT to work in a new way by adopting IT Service Management.

‘Changing the IT Leader’s Mindset’, Review by Angelica King is a post from: IT Governance Blog on IT governance, risk management, compliance and information security.

Deliver the benefits of the Cloud to your organisation

James Warren — Tue, 31 Jan 2012 10:18:41 +0000

Are you planning to use Cloud-based services to support or even replace the in-house IT capability in your organisation? You may have already been asked by users who want access to Web applications or indeed by senior managers who wish to cut the cost of IT in the current demanding financial climate.

Deliver the benefits of the Cloud to your organisation is a post from: IT Governance Blog on IT governance, risk management, compliance and information security.

Unlock the secrets that will transform your ITIL management processes.

James Warren — Fri, 27 Jan 2012 12:01:48 +0000

Attitudes and behavior are the biggest barriers to making changes within an organisation. IT process implementation is no different. How do you do it? What is the key? What are the pitfalls?

Unlock the secrets that will transform your ITIL management processes. is a post from: IT Governance Blog on IT governance, risk management, compliance and information security.

Deliver Amazing IT Service Management with our January Offers

James Warren — Wed, 25 Jan 2012 10:29:39 +0000

We want to help you to deliver amazing IT Service Management. Start now, in January, with the help of these special offers. Don't miss out, buy today:

Deliver Amazing IT Service Management with our January Offers is a post from: IT Governance Blog on IT governance, risk management, compliance and information security.

How strict are you with your service desk team on the topic of social media?

Melanie Watson — Wed, 25 Jan 2012 09:37:39 +0000

Research from Hyphen indicates that almost half of those under 25 would not join a company with strict social media policies. The report highlights the fact that young workers starting out on the career ladder have high expectations regarding technology and social media, 60% of which recognise social networking sites such as Linkedin improve their effectiveness.

How strict are you with your service desk team on the topic of social media? is a post from: IT Governance Blog on IT governance, risk management, compliance and information security.

New stats reveal greater optimism in the IT service management industry

Melanie Watson — Mon, 23 Jan 2012 15:16:18 +0000

84% of respondents from SDI’s latest ‘UK Service Desk Benchmarking Report’ show that many service desk managers plan to maintain the levels of their current headcounts or increase them over the next year.

New stats reveal greater optimism in the IT service management industry is a post from: IT Governance Blog on IT governance, risk management, compliance and information security.

Get the most out of IT Service Management

Melanie Watson — Wed, 18 Jan 2012 15:45:57 +0000

Implementing IT Service Management has never been easier with the ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit.

Get the most out of IT Service Management is a post from: IT Governance Blog on IT governance, risk management, compliance and information security.

Guaranteed to pass on the ISO 20000 Practitioner Certificate Course

Melanie Watson — Tue, 17 Jan 2012 10:04:24 +0000

The ISO20000 Practitioner Certificate course comes with the unique IT Governance 'PASS THE COURSE GUARANTEE’ – we are so certain that our teaching will help you pass the course that, if you do not, we will let you attend a future course for free.

Guaranteed to pass on the ISO 20000 Practitioner Certificate Course is a post from: IT Governance Blog on IT governance, risk management, compliance and information security.

New Year, New You: Get Qualified in your area of IT

Melanie Watson — Wed, 11 Jan 2012 11:29:30 +0000

Take advantage of the new year by creating a new you. If you're tired of your current job or just want to add something valuable to your CV, then IT Governance can help.

New Year, New You: Get Qualified in your area of IT is a post from: IT Governance Blog on IT governance, risk management, compliance and information security.

Not yet convinced about ITIL 2011?

Melanie Watson — Mon, 09 Jan 2012 17:32:12 +0000

Over the past year, ITIL has undergone a range of updates to accommodate users’ feedback and suggestions for improvement. The ITIL 2011 Lifecycle Publication Suite is now easier to read and understand and has resolved errors and inconsistencies in the content.

Not yet convinced about ITIL 2011? is a post from: IT Governance Blog on IT governance, risk management, compliance and information security.

NEW – The ITSM Iron Triangle – Out Now!

Melanie Watson — Thu, 05 Jan 2012 09:36:28 +0000

Transform your ITIL management processes with this new book: The ITSM Iron Triangle – out now!

NEW – The ITSM Iron Triangle – Out Now! is a post from: IT Governance Blog on IT governance, risk management, compliance and information security.

Succeed in your ITSM, ITIL & ISO/IEC 20000 implementation projects with our Special Offer!

Melanie Watson — Tue, 13 Dec 2011 14:43:32 +0000

Using the ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit can make your life a whole lot easier. Not only does it bridge the gap the market by making IT Service Management easier to implement and improve, it also makes ISO 20000 certification more easily achievable.

Succeed in your ITSM, ITIL & ISO/IEC 20000 implementation projects with our Special Offer! is a post from: IT Governance Blog on IT governance, risk management, compliance and information security.

NEW! The ITSM Triangle: eBook for the Weekend

Melanie Watson — Fri, 09 Dec 2011 11:34:16 +0000

Transform your ITIL management processes with this new book: The ITSM Iron Triangle.

NEW! The ITSM Triangle: eBook for the Weekend is a post from: IT Governance Blog on IT governance, risk management, compliance and information security.

Implement Cyber Security Best Practice for ITIL 2011

Melanie Watson — Wed, 07 Dec 2011 10:13:08 +0000

Closely aligned with ISO27001, the ISO/IEC 27002:2005 standard serves as a practical guideline for all members of staff as they initiate, implement and maintain cyber security.

Implement Cyber Security Best Practice for ITIL 2011 is a post from: IT Governance Blog on IT governance, risk management, compliance and information security.

Implement Information Security Best Practice for ITIL 2011

James Warren — Mon, 05 Dec 2011 15:32:34 +0000

Closely aligned with ISO27001, the ISO/IEC 27002:2005 standard serves as a practical guideline for all members of staff as they initiate, implement and maintain information security. An understanding of the best practice guidance as outlined in ISO27002 is essential to achieving the goals of an ITIL Service Management programme.

Implement Information Security Best Practice for ITIL 2011 is a post from: IT Governance Blog on IT governance, risk management, compliance and information security.

Special Offer: £50 off ITSM Tookit – TODAY ONLY!

Melanie Watson — Tue, 29 Nov 2011 15:10:38 +0000

THE most comprehensive and up-to-date toolkit for IT Service Management is now available with £50 off – today only!!!

Special Offer: £50 off ITSM Tookit – TODAY ONLY! is a post from: IT Governance Blog on IT governance, risk management, compliance and information security.

Implement Information Security Best Practice for ITIL 2011

Melanie Watson — Wed, 23 Nov 2011 11:48:46 +0000

Closely aligned with ISO27001, the ISO/IEC 27002:2005 standard serves as a practical guideline for all members of staff as they initiate, implement and maintain information security.

Implement Information Security Best Practice for ITIL 2011 is a post from: IT Governance Blog on IT governance, risk management, compliance and information security.

Rapidly deploy IT Service Management with this special offer toolkit

kwright — Tue, 22 Nov 2011 11:47:33 +0000

Are you implementing IT service management within your organisation? Do you want a quick route to achieving ISO 20000 certification? Do you want a rapid deployment approach that will maximise benefits and minimise delays and costs? If the answer to any of these questions is yes, then you should invest in the ITSM toolkit. It will accelerate your implementation project and, until Friday 25th November, you can save £50 on this toolkit.

Rapidly deploy IT Service Management with this special offer toolkit is a post from: IT Governance Blog on IT governance, risk management, compliance and information security.

Webinar Invitation Reminder: Last chance to register!

Dominika Jankowska — Wed, 16 Nov 2011 11:44:34 +0000

For many reasons, not every organisation can adopt all the elements of ITIL. This webinar will draw on elements that will help you recognise the key components for implementation. Our speaker, Malcolm Fry, will also give you essential pieces of advice that will allow you to succeed in a cost-effective implementation of ITILv3. FREE WEBINAR - ITIL: Better LITE than never - Thursday 17th November, 4pm GMT

Webinar Invitation Reminder: Last chance to register! is a post from: IT Governance Blog on IT governance, risk management, compliance and information security.

NEW, all-in-one ISO20000 Implementation Suite!

Melanie Watson — Tue, 15 Nov 2011 10:45:42 +0000

Just launched, this ISO20000 Implementation Suite contains everything you need to implement a service management system (SMS).

NEW, all-in-one ISO20000 Implementation Suite! is a post from: IT Governance Blog on IT governance, risk management, compliance and information security.