4 of the most influential women in service managementAugust 8th, 2012 by Melanie Watson
In what is often looked at as an industry dominated by males, the number of women succeeding in the IT service management sector is continuually growing. Therefore, in this blog post we’d like to dedicate it to four of the most influential women in service management.
Known as the “ITSM Queen” on Twitter, Sharon Taylor is one of the world’s leading IT Service Management experts. She was the Chief Architect of ITIL V3 and Chief Examiner of ITIL qualifications. She has managed for the OGC, is a contributing author to the current ITIL series of books and was a key part of the ITIL Refresh project team. Until 2008, Sharon served as chair of itSMF International, and spent eight years on itSMF chapter boards and itSMF committees, helping to grow and improve itSMF. In her final year as chair, Sharon received itSMF UK’s Paul Rappaport Award for outstanding commitment and Lifetime Achievement to IT Service Management.
Sharon holds the ITIL masters certficate, is a TCO expert and acts as an examiner for ISEB.
Suzanne van Hove
Suzanne is founder and CEO of SED-IT, and has successfully blended an award-winning career in higher education with a passion for IT Service Management. She understands the dynamics of how people learn and the best vehicles for content retention.
She has developed and received accreditation of her own IT Service Management educational programs. Perhaps her greatest strength is developing training curriculum that is industry specific. This unique approach gives students practical, real life case studies that enable them to bring best practices to their respective organizations. Large (Fortune 100/500 companies) or small, SED-IT’s client companies have benefited from her proprietary education approach.
Jenny Dugmore and Shirley Lacy
Jenny and Shirley have worked together to produce a number of IT Service Management titles that have dominated the industry. A few of their best-selling pieces of work are the:
- ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit which helps organisations implement and improve their IT Service Management, ultimately making ISO 20000 more easily achievable
- Introduction to the ISO/IEC 20000 Series: IT Service Management - this is the official guide to the ISO 20000 standard
- A Manager’s Guide to Service Management which provides a guide to the fundamentals of the art of service management